This is the last time I use TT

[Vp47]

Why have I not got my refund when today is my DDD?

[red8820]

I am in the same boat! I have never went through any of this!

[Djcraven85]

My DD is today the 26th as well. I haven't received it yet although it is only 9am EST here. My return isn't very big but I elected to have my fees taken out of my return. The sptg website is saying it doesn't recognize an account with my info and social security number I provided and I know everything was correct. So idk if it's bc they aren't open for business yet or what

[Vp47]

I have used TT since 2015 and this is the first time this has ever happened.  I have been reading a lot about this happening this year. Most people are getting theirs days after they are supposed to. If this is what I have to look forward to, I will not be using them again. 

[red8820]

Did you pay for the early refund? if you did its going through a third party bank first 

[Vp47]

It could be that Sbtpg isn't the one they used for you. There is another bank but I'm not sure what the name is.

[Djcraven85]

Everywhere I search it says turbo tax uses stpg. I checked Santa Barbara too and not getting any recognition there either. 

[Djcraven85]

I did but since they didn't produce it early I'm supposed to be getting that fee returned. I opted to have my tax fees taken out of my return tho 

[red8820]

Yea so from what I been reading is that since we opt for the early refund it was sent to a whole different bank.

[Vp47]

Try Cross River TT uses them too.

[Cara 22]

You’re not alone, my date is also today and I have nothing yet. I did not get the 5 days early option but I did ask for the fee to be taken out of it. This is the first I have experienced this with TT. Weird 

[Vp47]

This is the 1st time for me too. Sbtpg is saying they sent it and my bank is says they have not got it.

[Djcraven85]

So I literally just got an email from turbo tax saying that my federal refund was on its way and should be in my account by the end of day tom. When I clicked the link it said refund received 2-21. A little confused but idk if that's a good sign or...? I'm confused lol

[Djcraven85]

Mind you I'm already holding for a rep at stpg I've already been holding for an hour!

[Vp47]

I got my You refund is on the way message yesterday. But it still has not been sent to my bank.