Product refund request

I'm linking below information on requesting a refund for your TurboTax product.

How do I request a refund for my TurboTax Product? 

On 2/27 I inadvertently downloaded windows instead on Mac for home and Business. I subsequently purchased 

again and downloaded Mac in order to start my taxes. As a result I have paid twice and need a refund for the the extra $127.50.

Please credit my credit card.

Thanks

Richard Higgerson (long time user of Turbo Tax)

@Higgerson 

YOU  have to apply for the refund yourself ... no one on this public forum can do anything for you  so please stop posting any personal info.

To submit a refund request online, simply fill out our TurboTax Refund Request Form.

@Higgerson The link that @Critter-3 shared may need to be updated.  I opened it and found it difficult to navigate (but that's just me).  See if the TurboTax FAQ I'm linking below is a bit more specific.

How do I request a refund for my TurboTax product? 

Hello - I just spoke with Edith on the phone. I was hoping to please have my order of $322.48 refunded. I did not mean to submit the order and have already filed my taxes though H&R Block. I was essentially comparing prices, and when I entered my credit card info, it gave me the indication that I would not be charged until the end when I filed. I got an email about receiving a 20% discount, so I figured that I would get to see the final total before submitting the payment. However I was not given any discount and was charged the full amount unexpectedly. I do like your product but at this time I was needing to file with H&R due to the preferential rate this year. Now I'm in a tough spot because I paid for their service and am being charged over $300 for Turbotax when I'm not filing. I would greatly appreciate to be refunded at your earliest convenience. Thank you.

Tom Finnegan

@tgfinnegan Sorry but no one on this forum can assist you with a billing question.  You have to contact TurboTax support for assistance.  When contacting support use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=lcxibhri

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

I am requesting a refund of $47.70.  By mistake, I entered for the State of Maryland return to be completed on my Federal Taxes.  I did not file a State of Maryland return but was charged $47.70.  Can I get back my $47.70?

Regards,

John M. Pietron

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@Johnny19699 wrote:

I am requesting a refund of $47.70.  By mistake, I entered for the State of Maryland return to be completed on my Federal Taxes.  I did not file a State of Maryland return but was charged $47.70.  Can I get back my $47.70?

 

Regards,

 

John M. Pietron

---

You have to contact TurboTax support for assistance.  When contacting support use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

I’d like a product refund

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@Jasonandtori13  wrote:

I’d like a product refund

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You have to contact TurboTax support for assistance.  When contacting support use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

@Jasonandtori13  

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-product/L834M6uyW_US_en_US?uid=ldwih0pn

Hi< I just spoke with Latisha and she has sent me this link so that I might apply for a refund to my account. I some how created two different account for my personal taxes and I paid for my taxes on both accounts.  The accounts are 

[email address removed]

[email address removed]

both use my cell phone [phone number removed] as the contact number.  Anyway hoping you can refund the [email address removed] account as I submitted my taxes on the other account.

Thanks for your help, 

Patsy

@Patsy8787 Do not know why someone in TurboTax would send you to this forum to apply for a refund.  Only TurboTax support can issue a refund, not someone on this user forum.

See this TurboTax support FAQ for how to get a refund - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-product/L834M6uyW_US_en_US?uid=ldwih0pn

Or contact TurboTax support and use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

thanks DoninGA,  Wahoooooo! you're info was awesome and it brought me right where I needed to go. 

Patsy

so here's the answer I got  from the great info you sent and my reply.

From: TurboTax Support <[email address removed]>
Sent: Thursday, April 20, 2023 6:51 PM
To: [email address removed]
Subject: In Response to your TurboTax Refund Request

I purchased my 2022 Intuit Turbotax software at Sam's Club on January 7, 2023, for a total of $95.88. When I actually completed and filed my tax form via my computer with the software, I don't recall being asked about having purchased it elsewhere, and Intuit charged me $178.00 on April 13, 2023. I assume you will refund the $178.00 since I had already paid for my software. Thanks so much for your help!

Ok ... so you bought the program thru a third party reseller why did you not use that program you bought ?   Why did you then pay for another TT program ?   Did you actually buy another download or did you use one of the online versions?   How long ago did you pay for each program ?

@billyboy2 After purchasing the TurboTax software from Sam's Club did you install the software on a personal computer and use the License Code provided with the software during installation?  If so, did you complete and file the 2022 tax return using the software you installed on the computer?  The only additional charge would have been $25 to e-file a state tax return.

Or did you go to the TurboTax online web-based editions where you had to access the online edition with a User ID and Password?  If you did use the online editions instead of the software installed on your personal computer you would have been asked to pay for the TurboTax online account before the tax return could be filed.  You would have been asked to pay for the account with a credit/debit card or pay the online account fees with your federal tax refund.

The TurboTax desktop CD/Download editions software and the TurboTax online editions are totally separate programs with separate price points.  The License code is not used with the online editions, it can only be used with the TurboTax software installed on a computer. 

You will have to contact TurboTax support for this issue.  Use the key words Billing Issue when contacting support.

Note - If you did use the TurboTax online web-based editions to file the 2022 tax return there is a good possibility that TurboTax support will not cancel or issue a refund for the online account fees.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

@billyboy2   Sounds like you somehow got into the Online version instead of your program.  When you filled out your return and filed was there a black column on the left side with the menu items, Federal, State, File etc.?   That is  the Online version.

The Windows Desktop program is blue bar at  the top and the menu items like Federal, State, Review, File go across the top.  Do you remember entering the 16 digit License Code when you installed the program?  

Refund for e-file rejected 

@Caramorgan24 You do not get a refund for a rejected e-file.  You can either fix the rejected return and re-file it, or you can print and mail it.

You received an email that we cannot see that tells you why your tax return was rejected.  

Some rejected returns can be fixed and re-filed.  Some have “un-fixable” reasons for the rejection and have to be mailed instead. What is the rejection code or rejection message? 

 If it was rejected for AGI—-your 2022 AGI might not be in the IRS system if you filed late.   Try using zero instead.

If filing with zero is rejected then file again but select the option that you did not file last year.  The IRS does not see that question and it will allow you to e-file with no AGI question.

https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If that does not work and you still cannot e-file, then print, sign, and mail your tax return.

I need a refund please I accidently used the wrong card

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-product/L834M6uyW_US_en_US?uid=ldwih0pn

I have been trying to figure out how to submit a request for Reimbursement for an overcharge on my TurboTax Product. While filing, I started to use Live, but decided NOT to use the live feature. At the end of preparing my tax return online, I was charged for TurboTax Live. I did NOT use TurboTax Live and therefore would appreciate a Refund for the overcharge.

Thank you for your time and attention to this matter.