Not taking my doc# from license

[LeticiaF1]

Make sure you entered the number exactly as it is on your driver's license, including any spaces or special characters.  If you continue to experience issues, you can try the following and then enter the number again:

Go out of your program and go back in.
Clear your cache and cookies.
Try a different Web Browser.

Also if your state does not require you to enter your driver's license number, you can skip it and continue with your return.  

[SteamTrain]

@meredith-senior 

BUT...if for NY ...it is ONLY the first three characters...not the whole number.

FIRST...make sure you are using the right number

...depending on the license type...check the following pictures provided by NY:

Sample Photo Documents | NY DMV

_________________

AND, it is not the DMV ID number