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New Member
posted Jun 6, 2019 12:06:38 PM

MAC Everytime I try to print my return or a form the turbotax program shuts down and nothing prints. How do you correct this

turbo tax advantage, premier

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1 Best answer
Level 15
Jun 6, 2019 12:06:52 PM

Print dialog

24 Replies
Level 15
Jun 6, 2019 12:06:39 PM

Are you using the Premier desktop software (CD/download) for MAC?

New Member
Jun 6, 2019 12:06:41 PM

Yes

Level 15
Jun 6, 2019 12:06:43 PM

I'm going to ask a SuperUser who uses a MAC to comment in this thread, but I'm not sure if it will be tonight or not.

In the meantime, can you please describe the method you are using to print, and have you tried more than one method?  Have you tried to save a PDF, and then print from that PDF instead of printing from inside the program?

@ macuser_22  Are you able to assist with this MAC printing problem causing a TurboTax shutdown?  Thanks.

Level 15
Jun 6, 2019 12:06:44 PM

I know of no reason that would happen.  

I suggest restarting the Mac .

The print function is to print a pdf file.  When printing you should get a print dialog window.  The lower left has a button that says PDF.  Choose to open on preview.  Does that display correctly?

New Member
Jun 6, 2019 12:06:45 PM

I've used the print function of going to the upper left under file and then print when I was trying to print the return. The software then closed.  I selected "print return" on the review page and it also closed the software.  I had also attempted to save as PDF, selected cloud desktop, but nothing saved so I could not print from that PDF.  I think that means it does not display correctly.  Thank you for involving a SuperUser and your other help

Level 15
Jun 6, 2019 12:06:47 PM

Do you get the print dialog screen and can you open with preview?

See my screenshot in an answer box (can't pit a screenshot in a comment)

Level 15
Jun 6, 2019 12:06:48 PM

Also try opening Applications -> Utilities -> Console

Look through the reports for anything that says TurboTax at the time that this happens (probably under User Reports).  Or error messages when the Mac devices and all messages are selected.

New Member
Jun 6, 2019 12:06:50 PM

There was nothing in user reports that references TurboTax. There was one in system reports from 2/24/18. I don’t understand anything I see at this level.

Level 15
Jun 6, 2019 12:06:52 PM

Print dialog

New Member
Jun 6, 2019 12:06:53 PM

I can't get to that spot because it shuts down as soon as I select print and no dialogue box comes up

Level 15
Jun 6, 2019 12:06:55 PM

Unless you have a problem with the Mac itself I would suggest that you totally uninstall TurboTax and then reinstall it.

Corruption could have occurred in the Application or in an associated preference or support file.   To uninstall the application and all associated files need to be deleted and then the application reinstalled.  If there was a state then the state must also be reinstalled.

Here is a FAQ for how to uninstall Mac
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1901210-remove-uninstall-turbotax-for-mac">https://ttlc.intuit.com/questions/1901210-remove-uninstall-turbotax-for-mac</a>

<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1901209-reinstall-turbotax-mac">https://ttlc.intuit.com/questions/1901209-reinstall-turbotax-mac</a>

New Member
Jun 6, 2019 12:06:56 PM

I removed every thing, reinstalled, and attempted to print forms from the software. It immediately shut down the program with no dialogue box appearing

New Member
Jun 6, 2019 12:06:59 PM

Kindly try steps mentioned at below mentioned URL. It should help you to get rid of error message while printing Forms on Mac.

https://ttlc.intuit.com/replies/6693470

Returning Member
Jul 10, 2019 12:01:43 PM

I am having a similar problem with Mac 2014 version of TurboTax.  I've installed the patch twice now and get the message "There was a problem connecting to Intuit's Secure Print Service. Please check your Internet connection or try again later."

 

Please advise.

Level 15
Jul 10, 2019 12:12:18 PM

Unfortunately TurboTax only supports software for 3 years.    2014 is no longer supported and the print server is gone.   (2014 was unique because 3rd party software was used in TurboTax for the print functions, but there was a licensing issue with that 3rd party and Apple, so to sell TurboTax in the Apple store, that 3rd party software was removed from the product and placed on a Intuit server.  That applies to 2014 Mac only).

 

There is no way to print from a Mac for 2014.   If you have access to a Windows PC you can install the software and transfer the .tax2014 data file and print.

Level 15
Jul 10, 2019 12:14:05 PM

Or try using www.taxprinter.com to convert it to a pdf.  

Level 15
Jul 10, 2019 12:36:23 PM

I know nothing about "taxprinter".   It is not connected to TurboTax in any way and I would be hesitant to recommend sending personal tax information to any 3rd party.

Returning Member
Feb 28, 2020 11:05:11 AM

I am still having this same problem in Feb 2020 with the Turbo Tax 2019 Delux product. Running on MacBook Air, macOS Mojave 10.14.6

 

very frustrating

 

I have spoken with TurboTax support twice

 

Intuit Alumni
Feb 28, 2020 12:56:01 PM

@jmmaine12  I recommend calling telephone support again.  Explain your situation and ask if you can transfer your return to TurboTax Online and print for free (they will need to give you a code to do this).  You will find the contact number listed in the following FAQ:  What is the TurboTax phone number? - Community

 

Here are the steps to transfer your return from your computer to TurboTax Online:  How do I switch from TurboTax CD/Download to Turbo ...

 

Level 1
Jul 13, 2020 8:56:12 AM

I had a problem printing too. I tried to print at the last screen before filing and it kept causing the software to crash. The print screen came up, but then didn't progress, and the software stopped responding - so I force quit. Then I just went ahead and filed. Then I tried to print after filing. It did the same thing at first (looked like it wasn't progressing), but the software didn't actually crash (didn't say "not responding" in the force quit app). It finally printed just took a while. Not sure what the issue was... wasn't able to review the pdf before filing, but was able to get it after filing.

Returning Member
May 19, 2021 4:45:58 PM

print my 2020 tax return

 

Level 15
May 19, 2021 4:51:25 PM


@MLHunte53 wrote:

print my 2020 tax return

 


Are you using a Mac?  What problem are you having?

New Member
May 5, 2022 11:11:35 AM

The last several years I've had this issue. 

For me, the answer is that I switched data storage to the cloud and this was the disconnect. If I hit save as pdf, then chose the destination as something non-cloud ( I used the downloads folder) then it generated the pdf that you could drag out of downloads and print. Thanks to Apple support for the assist, it took both of us to figure it out, safe mode did not help.

New Member
Sep 10, 2023 11:24:58 AM

Can't print or convert to PDF, either the whole return or a single form. TurboTax crashes.

Macbook Air Ventura, Turbotax 2022