I called turbo tax and the system claims they cannot find my return but I have my 2019 1040 from turbo tax, even when i sign in turbo tax is acting as if my 2019 taxes were filed. The IRS cannot find my return either.
It is possible that your tax return was either from TurboTax CD/Download not bought directly at TurboTax.com or that a different account username was used.
It is also possible that it was completed, not e-filed, and not submitted at all.
Please check the print out for any directions to mail it in. I suspect that the return was set to paper file, not e-file. If you thought it was done and e-filed, you would not have mailed in the Federal and State returns, and the IRS and state would therefore not have any record of it.
What to do:
For more information, see: Can I file a 2020 return if I haven't filed my2019 return yet?
Thank you for your help. Unfortunately the cover letter to my 1040 provided by TurboTax has no instructions. I efiled my return with turbo tax, I never sent anything to the IRS and I was not instructed too.
Please call in so that one of our live representatives can look into this matter for you: Contact TurboTax
Ive called numerous times and I am never able to get a live person on the phone. Even when I call with a case number given to me directly from the tubo tax chat I still cannot get through to a live person. I am constantly redirected to the website or live chat. This is crazy.
Unfortunately, the call volume is high during this time of year. You can contact the IRS for the status of your return.