How do I get a refund of the purchase of Turbo Tax Premier?

It should be just as easy and fast to manually enter it.  Pick type it in myself.  

How to contact Turbo Tax
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991

Here's how you can request a refund and some steps to troubleshoot the W-2 import issue:

Requesting a Refund for TurboTax Premier (2 ways)

1. You can request a refund using the form at this link TurboTax refund request form
2. Or Select your product to learn more about if you qualify for a refund.
   • TurboTax Desktop
     • You can request a refund for TurboTax Desktop products using the form below. Only purchases made directly through TurboTax (including TurboTax Advantage) or through one of our authorized retailers/resellers qualify for our 60-day money-back guarantee.
   • TurboTax Online or Mobile
     • Instead of using the form below, you can also request a refund through your Intuit account.
     • Sign in to your Intuit account.
     • Select Products & billing.
     • Select your product and then select Payments.
     • Select the three dots beside your order to request a refund.

Troubleshooting W-2 Import Issues

If you're having trouble importing your wife's W-2, here are some common reasons and solutions:

1. Employer's EIN Missing: Ensure the Employer Identification Number (EIN) is correctly entered.
2. Control Number Missing: Check if the Control Number (Box D) is present.
3. Box 1 Amount Missing: Verify the Box 1 amount; you can use the Year-to-Date (YTD) gross federal wages from the final pay stub if needed.
4. Employer Not a TurboTax Partner: Some employers' payroll services may not be TurboTax Import Partners

If these steps don't resolve the issue, you can manually enter the W-2 information on the screenshot you provided select - eType it in myself and follow the instructions to manually enter your W-2 info

 

For more details, you can refer to the TurboTax W-2 import help page