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Level 1
posted Mar 16, 2020 7:47:06 AM

Haven’t received my tax refund

Hello,

 

I sent my tax files to IRS 3weeks ago(mail, not e file), but I haven’t received yet.

 

Can you track my tax refund process?

 

Thanks,

Justin

1 94 11231
1 Best answer
Level 15
Mar 16, 2020 7:48:30 AM

No one here can track your refund, you are the only one that can do that.  Were your returns accepted?  Once your returns are accepted, only the IRS & State would know when you will receive your refund.  TurboTax does not get any updates regarding the processing of your return or when you will receive your refund.

 

You can checked the IRS website Where's My Refund for your Federal information?

https://www.irs.gov/refunds

 

If you have a State refund, click on the following link, then click on your State

https://ttlc.intuit.com/community/refund-status/help

----------------------------------------------

From the IRS:

 

It's been longer than 21 days since the IRS received my return and I haven’t gotten my refund. Why?


Some tax returns take longer to process than others for many reasons, including when a return:

  • Includes errors
  • Is incomplete
  • Is affected by identity theft or fraud
  • Includes a claim filed for an Earned Income Tax Credit or an Additional Child Tax Credit. See Q&A below.
  • Includes a Form 8379, Injured Spouse Allocation, which could take up to 14 weeks to process
  • Needs further review in general

We will contact you by mail when we need more information to process your return.

 

You can also contact the IRS about your refund if it has been over 21 days (business days)  since your return has been accepted.

 

The IRS telephone number is 1-800-829-1040, and they are available from 7 a.m. – 7 p.m. Monday thru Friday. The best time to call is early in the morning.

- The first question the automated system will ask you is to choose your language.
- Once you’ve set your language, do NOT choose Option 1 (regarding refund info). Choose option 2 for “Personal Income Tax” instead.
- Next, press 1 for “form, tax history, or payment”.
- Next, press 3 “for all other questions.”
-Next, press 2 “for all other questions.”
- When the system asks you to enter your SSN or EIN to access your account information, do NOT enter anything.
-After it asks twice, you will be prompted with another menu.
-Finally, press 2 for personal or individual tax questions. The system should then transfer you to an agent.

24 Replies
Level 15
Mar 16, 2020 7:48:30 AM

No one here can track your refund, you are the only one that can do that.  Were your returns accepted?  Once your returns are accepted, only the IRS & State would know when you will receive your refund.  TurboTax does not get any updates regarding the processing of your return or when you will receive your refund.

 

You can checked the IRS website Where's My Refund for your Federal information?

https://www.irs.gov/refunds

 

If you have a State refund, click on the following link, then click on your State

https://ttlc.intuit.com/community/refund-status/help

----------------------------------------------

From the IRS:

 

It's been longer than 21 days since the IRS received my return and I haven’t gotten my refund. Why?


Some tax returns take longer to process than others for many reasons, including when a return:

  • Includes errors
  • Is incomplete
  • Is affected by identity theft or fraud
  • Includes a claim filed for an Earned Income Tax Credit or an Additional Child Tax Credit. See Q&A below.
  • Includes a Form 8379, Injured Spouse Allocation, which could take up to 14 weeks to process
  • Needs further review in general

We will contact you by mail when we need more information to process your return.

 

You can also contact the IRS about your refund if it has been over 21 days (business days)  since your return has been accepted.

 

The IRS telephone number is 1-800-829-1040, and they are available from 7 a.m. – 7 p.m. Monday thru Friday. The best time to call is early in the morning.

- The first question the automated system will ask you is to choose your language.
- Once you’ve set your language, do NOT choose Option 1 (regarding refund info). Choose option 2 for “Personal Income Tax” instead.
- Next, press 1 for “form, tax history, or payment”.
- Next, press 3 “for all other questions.”
-Next, press 2 “for all other questions.”
- When the system asks you to enter your SSN or EIN to access your account information, do NOT enter anything.
-After it asks twice, you will be prompted with another menu.
-Finally, press 2 for personal or individual tax questions. The system should then transfer you to an agent.

Level 15
Mar 16, 2020 7:49:14 AM

If you are receiving a federal tax refund, then after about 4 weeks after mailing the tax return to the IRS the status of the tax refund should be available on the IRS website - https://www.irs.gov/refunds

New Member
Mar 22, 2020 7:47:56 PM

It’s been 3 weeks and I haven’t gotten my tax refund. How do I track it?

Level 15
Mar 23, 2020 3:26:38 AM


@Tmireles wrote:

It’s been 3 weeks and I haven’t gotten my tax refund. How do I track it?


READ

the answers provided in this thread.

New Member
Apr 6, 2020 11:52:47 AM

I haven’t received any tax returns and I am worried. 

Intuit Alumni
Apr 6, 2020 12:06:39 PM

@vcalisha Have you tried tracking the status of your return on the IRS Where's My Refund? site? That is where you will find the most up-to-date information regarding the status of your tax return and a specific date of when to expect your refund.  Per the IRS, most refunds are received within 21 days from the time a return has been accepted and a refund option is selected. 

Level 1
Apr 6, 2020 12:19:07 PM

It says “ information does not match” should I mail again? 

Intuit Alumni
Apr 6, 2020 12:34:57 PM

No, you do not need to mail your return to the IRS again. Your return will say that your information does not match until the IRS has accepted your return and updated the information in their system. 

 

If it has been more than 21 days since your return was accepted,  You will need to contact the IRS  at 1-800-829-1040 and follow the prompts for a live representative. The person that you speak with will have direct access to your tax return and be able to provide you with a status update. 

 

When you call, make sure you have the following information:

 

  • tax year
  • social security number
  • filing status
  • exact refund amount

 

When calling the IRS do NOT choose Option 1. 

Choose Option 2 after you choose the language. 

 

  • Then Press 1  
  • Then Press 4 
  • Then Press 2, it will then transfer you to an agent. 


Please click When will I get my IRS tax refund? to learn more.

 

New Member
Apr 25, 2020 12:48:27 PM

Just wanted to make sure that ours have received it from TurboTax

New Member
Jun 29, 2020 8:55:20 PM

I filed on March 18th and the IRS was accepted on the 18th. I TurboTax free because my return was only $78 but in these times $78 goes a long way. Will you please tell me when I’m getting my money PLEASE 🙏🏻

Level 15
Jun 29, 2020 9:06:19 PM

@aheist1980

IRS phone lines supported by customer service representatives for both taxpayers and tax professionals are not staffed at this time. To check on regular tax refund status via automated phone, call 800-829-1954. (This line has no information on Economic Impact Payments.)

 

 

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer.  Many refunds are taking longer during the pandemic. 

 

Once your federal return has been accepted by the IRS, only the IRS has any control. TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount  (line 20 of your Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

To track your state refund:    

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

 

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-problem-should-i-be-worried

New Member
Jun 30, 2020 9:45:01 AM

I fill my taxes on 04/17/2020, haven't received anything from irs. I don't know what the hold up

Level 15
Jun 30, 2020 9:53:53 AM


@Robertindal wrote:

I fill my taxes on 04/17/2020, haven't received anything from irs. I don't know what the hold up


Did you e-file your tax return and was it accepted?
Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.

 

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large Orange button labeled "

Transmit my returns now

".

 

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

 

Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.  Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

 

To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

 

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions
If over 21 days since being Accepted by the IRS and the tax refund is still Processing you can call the IRS and speak with an IRS agent concerning your tax refund.
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.

New Member
Jul 9, 2020 6:55:19 AM

Hi I filed in April and it’s July Just wondering when am I gonna get my refund ? 

New Member
Jul 10, 2020 8:17:10 AM

I submitted my taxes over 2 months ago and still haven’t received my refund or a response from you. Please advise 

Level 15
Jul 10, 2020 8:21:19 AM

Did you efile or mail your return? They just started processing mailed returns that have been stacking up. See this IRS page for the latest information
https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue

If you efiled....Was your return Accepted? First double check your efile status here
https://turbotax.intuit.com/tax-tools/efile-status-lookup/

When you efile you get back 2 emails. The first email only confirms the transmission. The second email says if the IRS (or state) Accepted or Rejected your efile.

Then only the IRS can tell you. IRS Where's my refund https://www.irs.gov/refunds/
Make sure you are using the refund amount from your actual federal tax return and not the combined amount Turbo Tax showed you at the end. That was for federal and state combined.

When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc.  what does it say?

When will you get your refund,
https://ttlc.intuit.com/community/refund-status/help/when-will-i-get-my-irs-tax-refund/01/25589

New Member
May 4, 2021 7:08:23 AM

I filed on February 7 and I’m still waiting

Expert Alumni
May 4, 2021 7:16:21 AM

According to this IRS update as of April 30th:    

 
 

The IRS is now opening mail within normal timeframes. The IRS has also made significant progress in processing prior year returns. As of April 23, 2021, we had 1.3 million individual tax returns received prior to 2021 in the processing pipeline. Including current year returns, as of April 23, 2021, we had 16.9 million unprocessed individual returns in the pipeline. Unprocessed returns include those requiring correction to the Recovery Rebate Credit amount or validation of 2019 income used to figure the Earned Income Tax Credit (EITC) and Additional Child Tax Credit (ACTC). This work does not require us to correspond with taxpayers but does require special handling by an IRS employee so, in these instances, it is taking the IRS more than 21 days to issue any related refund. If, as a result, a correction is made to any RRC, EITC or ACTC claimed on the return, the IRS will send taxpayers an explanation. Taxpayers are encouraged to continue to check Where’s My Refund? for their personalized refund status and can review Tax Season Refund Frequently Asked Questions.  

 
 

How long you may have to wait: The IRS understands the importance of timely processing of tax returns and refund issuance. We are processing returns received over the summer and fall in 2020 due to the extended July 15, 2020 tax filing due date. While the majority of 2019 refund returns have been processed, in some cases, we are processing tax returns that were mailed with a payment even though payment associated with these returns have been processed by the IRS. However, we are rerouting tax returns and taxpayer correspondence from locations that are behind to locations where more staff is available, and we are taking other actions to minimize any delays. Tax returns are opened in the order received. As the return is processed, it may be delayed because it has a mistake including errors concerning the Recovery Rebate Credit, is missing information, or there is suspected identity theft or fraud. If we can fix it without contacting you, we will. If we need more information or need you to verify that it was you who sent the tax return, we will write you a letter. The resolution of these issues depends on how quickly and accurately you respond, and the ability of IRS staff trained and working under social distancing requirements to complete the processing of your return.  

 
 

What you should do: If you filed electronically and received an acknowledgement, you do not need to take any further action other than promptly responding to any requests for information. If you filed on paper, check Where’s my refund? If it tells you we have received your return or are processing or reviewing it, we are processing your return, but it may be under review. We’re working hard to get through the backlog. Please don’t file a second tax return or contact the IRS about the status of your return.  

New Member
Dec 6, 2021 7:09:51 AM

I haven’t received my federal tax return. IRS says no record of it

Level 15
Dec 6, 2021 7:11:45 AM

@Rebellewil How long ago did you file your tax return?  Did you e-file or mail it?   It is taking a very long time (months) for the backlogged IRS to process returns.

 

 

Did you e-file?  Did you click a big orange button that said “Transmit my returns now?”

 

When you e-file your federal return you will receive two emails from TurboTax.  The first one will say that your return was submitted.  The second email will tell you if your federal return was accepted or rejected.  If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.

 

First, check your e-file status to see if your return was accepted: 

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

If the IRS accepted it, what does it say here?  

https://www.irs.gov/refunds         

  Or does your account say “Ready to Mail?”

 

Note:  If it says “Ready to Mail” or “Printed” that means YOU have to mail it yourself.  TurboTax does not mail your tax return for you.

Level 15
Dec 6, 2021 7:15:31 AM


@Rebellewil wrote:

I haven’t received my federal tax return. IRS says no record of it


Did you e-file your tax return and was it accepted?

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large Orange button labeled "

Transmit my returns now

".

 

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

 

If the tax return was Accepted by the IRS you Must enter Exactly on the IRS tax refund status website your Social Security number, Filing Status and the whole dollar amount of the federal tax refund as entered on the Federal tax return Form 1040.

To access your prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the section Your tax returns & documents.  Click on the Year and Click on Download/print return (PDF)

 

If the tax return as Rejected by the IRS then you will have to print , sign, date and mail the return to the IRS.

 

A 2020 tax return can only be printed and mailed, it cannot be e-filed.

Print, sign, date and mail the tax return to the IRS.  Include with the mailed return any forms W-2 and 1099 which have taxes withheld.  Go to this IRS website for mailing addresses - https://www.irs.gov/filing/where-to-file-paper-tax-returns-with-or-without-a-payment

There are no penalties for filing a tax return after the due date if filing for a tax refund or there are no taxes owed.

Returning Member
Mar 9, 2022 6:03:05 PM

I file my refund on February 07, 2022 and since my refund been on processing and it's been over a month and it haven't change can someone one please help me out. I called and checked the IRS website and nothing and when ilI call the IRS number theirs is no help it just hangs up on me and I went to the IRS office and they said they can't help me I already did everything. Can someone help me out with this problem.

Level 15
Mar 9, 2022 6:26:20 PM

Sorry only the IRS can tell you when they will send it.  The IRS is taking a very long time.  I think they are still behind process 2020 returns.   Just be patient and keep waiting.

New Member
Mar 15, 2022 2:11:42 PM

It went to the wrong account, I have the right account number, can you help me?