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pfjustin
Returning Member

Downloading second state in TurboTax 2017: Internal server error

I filed 2017 taxes with the software (not online) version of TurboTax Home & Business, with two states (Maryland and Virginia).

 

I'm need to amend my return, but I'm on a different computer, so I have re-installed TurboTax 2017 from scratch (it's a new MacBook that has never had any version of TurboTax on it).

 

When I click "Purchase State" in TurboTax, I get an error: '{"message": "Internal server error"}'.

 

How do I re-download the second state?

1 Reply
Critter
Level 15

Downloading second state in TurboTax 2017: Internal server error

Use this website to contact TurboTax support for this situation:

https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

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