Does the irs have a ph. no. to talk to someone, concerning refunds still being processed since feb. 7th 2018

Call the IRS:  1-800-829-1040  hours 7 AM - 7 PM local time Monday-Friday

When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.  

So after first choosing your language, then do NOT choose Option 1 (refund info).  Choose option 2 for "personal income tax" instead.

Then press 1 for "form, tax history, or payment".   

Then press 3 "for all other questions."

Then press 2 "for all other questions."  

- When it asks you to enter your SSN or EIN to access your account information, don’t enter anything.  

- After it asks twice, you will get another menu.

Then press 2 for personal or individual tax questions.

It should then transfer you to an agent.

I keep getting a message that due to extremely high call volume, try again on the next business day and then it hangs up on me.

I keep getting a message that due to extremely high call volume, try again on the next business day and then it hangs up on me.

same. no "due to extremely high call volume, try again on the next business day" then hangs up.

Call today or tomorrow. It doesn't say that anymore. I am actually on hold to talk to a human finally. My estimated hold time is 15-30 minutes but still, I'm happy that I am going to get through. Thank you to the person who gave the step by step instructions^!

I just got a message saying due to brief technical difficulties we can’t answer your call and then it hung up on me.  So frustrating

800-829-1040

this no is a recording of the same [edited], as the where's my refund, i need a no. to speak to someone. hummm

I'm looking for the same thing. Wonder how he spoke to a machine that tells if you if correct punch 1

This totally worked! Thank you!!!

This doesn't work. The canned, robotic response indicates "Due to extremely high call volume..." yadda yadda, then hangs up. Sometimes this message appears when initially dialing the IRS. 

The menu has changed. If you're able to get through (it took me about 20 tries before getting something other than: "thank you for calling the Internal Revenue Service, due to extremely high call volume, your call cannot be completed at this time")

Then it says (at any time of day): "our office is now closed, regular office hours are 7AM to 7PM, Monday through Friday except federal holidays. You can continue and use automated services." (not exact, but something along these lines). I've tried going through the menu and I'm not able to reach a person - can only try to access the automated services by entering my SSN, filing status and previous refund amount. 

My problem is that I never received my refund last year, TurboTax gave me a DCN (record transmission number) indicating that they e-filed for me, but the IRS.gov transcripts say it stands 'unprocessed' now almost a year later. So I can't speak to anyone and there's no information available. I'm not even sure what to do now about 2020 taxes other than mailing the paper copy and hoping for the best.

Here is how to follow-up on your 2019 tax return.  Print a copy and write COPY across the top in bold letters.  Write a note and explain that it seems to have been processed and this is a copy.  Now 2020 should be fine to file.  You should e-file if you have the option because it is the fastest method.

Thanks for this information - are you saying I should send my 2019 again as a copy, in a separate mailing? I'm not able to e-file for 2020, the failure of an attempt to do so is what started this saga. My 2019 was efiled and I have the DCN (record transmission number) from TT that was sent back from the IRS when that e-file was made. This is how I discovered my 2019 had not been processed, when I tried to look up my Adjusted Gross Income on the IRS website. I also tried entering 0 for my AGI on my 2020 submission, as suggested by TT, with no luck.

Yes please send the 2019 return via regular mail. 

If you have additional questions, or would like immediate assistance, please click here to contact customer support. 

Here is a little trick:

let me guess, you keep getting the “due to extremely high call volume your call cannot be completed, thank you. Hang up...”. Or just a bunch of automated machines that say the same thing over and over and if you mess up one time it tells you to call back again with the correct information. If you are dealing with this issue I have been or similar ones like it then here is a trick I figured out.

I found out that you can actually schedule an appointment at a local office to discuss or find out about issues or concerns you have if over the phone is not working. So I found a way to do it by calling the “schedule appointment at a local IRS office” number.  (Don’t worry your not actually going to visit).  So I called and went through the automated responses and selected my local office. (St. Petersburg FL). It then transferred me to a real person to schedule the visit. They ask why you want to visit and I said “been 60 days and my return still says processing and online if it has been over 21 days you should call or speak to someone to research it.”   Well who would have known that the schedulers also have access to research your file and she was able to do exactly what I wanted to do! 

stop calling the generic number. Call the schedule in person visit number and you should get a person and much quicker.

if it works, then your welcome. 🙂 

The local office and/or the Taxpayer Advocate may be able to assist your.

• You can try to Contact the Local IRS Office using this link.
•  Another possibility is to contact the Taxpayer Advocate Service (TAS). 
  • Select Contact Us, then select to download and complete Form 911, Request for TAS Assistance
  • If you have not opened a case with TAS, call 877-777-4778 
  • TAS is an independent organization within the IRS. Their job is to ensure that every taxpayer is treated fairly and that you know and understand your rights.
• For stimulus only:  IRS live phone assistance is extremely limited at this time. For Economic Impact Payment questions, call 800-919-9835.

I let a friend do my taxes and she add her self on there as dependent and she had a brother to her debit card

You will need to discuss your issue with the IRS. Please see the below TurboTax Help Article for information on contacting them:
How do I contact the Internal Revenue Service (IRS)?

@steven228667