So I got this email today and I am a tad bit confused.When I log into my Turbotax,it says my return was accepted 01/27/2020.I added the body of the email at the bottom of this post.For one,I don't have the, "Take me to my return" button because I have already filed.The part that makes me nervous is where it says the have cancelled my e-file submission to the IRS,but if that is true then why does it say accepted?
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The same thing happened to me!
I got this same email around 6:30 pm last night, and then another email around 10 pm saying that my federal tax return has been accepted. My state tax return changed to pending about 10 minutes ago.
So, obviously my e-file was not cancelled, and the option to delete anything is not there. A bit concerning
I got the same email too but yet both my state and federal taxes have been accepted.
I got the same email and both my returns have been accepted.
I called [phone number removed] and they looked into my Return and said nothing was cancelled and it shows it was accepted.Monday morning I got an email saying it was rejected and I needed to fix something,after I logged back in I found it was the format for the date I was issued my DL was incorrect.I changed that and sent it again and then a few hours later I got an email saying it was accepted and my status still shows accepted.She said maybe the email was sent late and before it was accepted.I just keep logging back into TurboTax and checking to make sure it still says accepted.
Plus I heard from someone else that I should pull up my return and look through it and make sure every detail is correct and if it is,then perhaps the email was sent in error.
Your information on how to cure the was useless. I login and there no way to access my federal return.
I think at this point I would like you to delete all my information and refund my fee. And I will try another app.
signed thoroughly frustrated.
I just redid my taxes on ezreturn and it was the same exact amount as turbo tax so think we good.
Still can't figure this out, the instructions say to do things that don't even exist... It still appears as accepted, but the email said my return was cancelled. What in the actual hell...?
If you can't see the buttons the email told you to click on,then its because your return was already accepted. At least thats what i was told.I spent an hour on the phone today with TurboTax and I was reassured that my return has been accepted and no further action is needed.Regardless of what the emails says.
Same issue. Pretty sure this is a scam. No matching links, return says its been accepted and when I compare this email to other Turbotax emails, the font is completely different. I wouldn't change anything.
If you received an email from Turbo Tax with this error, it should have a code: REJ002
Please see below for additional information concerning this error:
https://ttlc.intuit.com/community/rejections/help/what-is-rej002-internal-reject/00/25534
If you are concerned this email may be phishing/spam, to verify you can call customer service at 888-777-3066
Apparently, based on info from TurboTax Moderators, this IS a legitimate email. Please see the info linked below for instructions on proceeding.
How can I fix my W-2 import issue?
Thank you for your patience.
My taxes were originally rejected do to an internal problem which i got that code RE*** so turbotax had me update them and they have been accepted but now we get this email so im so confused.
If the emails that you've received came from TurboTax@Intuit.com then they are legitimate. https://ttlc.intuit.com/community/rejections/help/what-is-rej002-internal-reject/00/25534 If they did not come from that email address please call customer service at 888-777-3066 to verify that the email you received was not a phishing/scam.
If you problem is concerning issues with importing your W-2s, please see this FAQ: https://ttlc.intuit.com/community/entering-importing/help/how-can-i-fix-my-w-2-import-issue/00/27532
If your return is showing accepted on the IRS website, please reach out to Customer Support via the Contact Us link below for further assistance:
I got the same email but when I went to my TurboTax it still said both of mine are accepted as well. It’s really irritating because now I feel like I have to wait to see if I get a return or not. If it comes ends up coming back I’m going to do my taxes else where.
I had gotten the same email the other day but my taxes were received by both federal and state. I already got my state refund check back.
I received a similar email. I have tried calling turbo tax. Apparently you have to pay to talk to a live person?
Yes in order for Turbo Tax to provide you with Live support, you do need to have a paid version.
You can contact Turbo Tax by following the instructions here.