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New Member
posted Oct 14, 2019 10:00:06 AM

Cancel e-file order. I was not able to e-file after providing my credit card #

0 9 1209
9 Replies
Level 15
Oct 14, 2019 10:08:02 AM

There are no e-file charges for e-filing either a federal or state tax return using the TurboTax online editions.

The TurboTax account fees are for the use of the software to assist in completing a tax return.  The account fees are the same whether a tax return is e-filed or printed for mailing.

Intuit Alumni
Feb 26, 2020 10:27:03 AM

@Pfamob4554 Did you have an additional question that we can assist you with?

 

Returning Member
Feb 26, 2020 10:27:07 AM

cancel e-file order. i was not able to e-file after providing my credit card number.

Level 1
Apr 23, 2021 6:15:19 PM

Same thing here - I paid extra to e-file my state but the IRS rejected my return so I am filing with paper for state and federal. Why is it so difficult to figure out how to contact a customer service rep?

Level 15
Apr 23, 2021 6:17:37 PM

@jamram2003  Are you using the Desktop installed program?  You can ask for a refund of the $25 state efile fee.

 

Contact Customer Service
5am-9pm Pacific Time
7 days a week
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Level 1
Apr 26, 2021 8:56:55 PM

Thanks - still not possible to talk to a person as far as I can tell - but I was able to request the refund. using your instructions  Hopefully they approve it.

New Member
Mar 11, 2022 11:14:39 AM

I was charged by Intuit for a State Tax E-file and the filing was rejected due to a problem with my retirement income. How do I get the credit card charge refunded from Intuit/TurboTax?

Intuit Alumni
Mar 11, 2022 11:24:46 AM

@teddel3

 

You can correct your Rejected return and you won't be charged again.  For more details on how to do this, please see the Help Article here.  

 

For billing questions, please reach out to us directly using the Help Article here.  This ensures you will get to the correct department as quickly as possible. 

Level 15
Mar 11, 2022 11:24:53 AM

@teddel3 wrote:

I was charged by Intuit for a State Tax E-file and the filing was rejected due to a problem with my retirement income. How do I get the credit card charge refunded from Intuit/TurboTax?

You will have to contact TurboTax support to get an adjustment for charge.  Use the key words Billing Issue

 

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

 

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax