For security reason you will be unable to recieve a prepaid card number before recieving the actual card in the mail. Should you have more questions regarding the TurboTax prepaid card please see the below for more information:
Getting to know the Turbo Prepaid Visa® CardQuestions or Problems
If you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit TurboPrepaidCard.com or call us toll-free at (888) 285-4169.
Please someone help they have sent my card ti the wrong apartment number multiple times i have sent several documents to change my apartment number with no change i have just went to post office and put hold on all mail and notified them of situation i can now get no customer service representative on the line i have been hung up on left on hold and treated horribly by. Turbox intuit pre paid customer service i this will be the first last and only time i ever deal with this company. PLEASE can someone give me advice or suggestions
Why did I receive an email stating I could log in and receive a temporary card until my physical card has been delivered to do "online shopping", and then when I attempt to log-in to receive the temporary card and create an account it requires a 16 digit card number that I have yet to receive?
If you have any questions or need assistance with your Turbo Prepaid Visa Card, visit TurboPrepaidCard.com
or call card support toll-free at (888) 285-4169. The FAQ below serves as a general reference.
https://ttlc.intuit.com/community/refunds/help/about-the-refund-advance-temporary-card/00/27511
Did you figure it out yet? Because I'm trying to get my temporary number and I'm getting nowhere
Applying for and getting approved for a Refund Advance will give you access to temporary account details to begin spending your funds online.
After you’ve been approved for Refund Advance, we'll email you instructions to set up your Turbo Card account. Once your account is set up, you'll get temporary account details you can use to spend your refund advance funds online. We'll also send you a physical Turbo Card in the mail.
If you created a Turbo Visa Debit Card online account and have funds available but you’re unable to use your temporary card number for online purchases, call us toll-free at (888) 285-4169.
If you only signed up for a TurboTax Visa Card, and not Refund Advance, you will not receive a temporary number. Your Visa Card will arrive 5-10 days after you've signed up for the card.
I signed up for both and got the email that my money was on there but I still can’t access or figure out where my temporary card number is? Any help would be greatly appreciated. Thanks!
I have my temporary card number and I still can’t use it online. It was declined
For any assistance regarding the Turbo Prepaid card, please contact their customer support directly at this telephone number (888) 285-4169.
For any assistance regarding the Turbo Prepaid Debit card, please contact their customer support directly at this telephone number (888) 285-4169.
Here is more information on your Turbo Card:
https://ttlc.intuit.com/community/refunds/help/getting-to-know-the-turbo-prepaid-visa-card/00/25569
I have talked to them 6 times today and there is no way to do any online shopping or create an account without the actual card it is all false advertisement. It is a way to lure people in to use turbo tax to file taxes.
Yes, if you qualify for Refund Advance and are approved for the Turbo Prepaid Visa Card, you’ll be notified by email of the approved amount and you’ll be able to start spending online, typically within 48 hours of the IRS accepting your return. You will be emailed instructions on how to set up your Turbo Card account to start spending online.
Your Turbo Card will arrive in the mail within 5-10 business days. The temporary card info will work for 15 days or until you activate your physical Turbo Prepaid Visa Card, which will arrive within 5 to 10 business days of IRS acceptance and loan approval.
The rest of your refund (minus any applicable TurboTax fees) will be loaded on the same Turbo Card as your Refund Advance, typically within 21 days from IRS acceptance. You’ll be able to spend the money anywhere Visa is accepted in the U.S.
If you weren’t approved, you will receive an email with the general reason for denial and contact information if you have additional questions about the decision.
Please review the TurboTax FAQ below for more information.
This is in a reply to Kaitlynn0808. Finally! Someone with an answer. Yes this did work. Thank you so much. I used it instantly to pay a bill online. FYI they removed your email.
I was accepted for the advance, when I call it says it was loaded on the the card that’s on its way to me, however online and on the app it has a 0 balance every single time I call it they will me that I have to wait to get my physical card this is completely not acceptable. You say you’ll give a temporary card but really don’t.
Mine reflects that the money is there, however the temp card info was declined when I tried to use it online.
I called and waited for 20-30 mins for a representative, only for them to tell me they're having technical issues and they don't know when it will be resolved.
Did you request a refund advance or did you just request to have your refund loaded to a Turbo Prepaid Card?
I was approved for the advance, and my app is showing me the money is there, but my temp card info is declined online every time, and all I was told on the phone was that there was a technical issue, and they have no idea when it will be fixed.
It’s false advertisement then because you guys specifically state in the agreement that we can get that 16 digit card number via your website so I suspect you’ll be getting some lawsuits regard to this because you specifically state that you can make online purchases because we you will give us the copy of the card and that’s ridiculous that is not
If you applied for a refund advance and were approved, one hour after the return is accepted, you should get the temporary card information via email (please check your Inbox/Junk/Spam folder) which then has to be set up with an online account. Forty-eight hours after acceptance, your advance money will be available on the virtual card. For more information, please click here. If you did not apply for a refund advance, but applied for the Turbo Prepaid Card, then you will not get a temporary card, as there will be no funds on the card until the IRS accepts, approves, and deposits your refund. You should get your card within 5-10 business days after filing.
i have already set up my account and it shows my balance and still can’t use the temporary card. I spoke with the rep. He said turbo is having tech difficulties and to wait for hour and still not able use it.
I havr an online account and a temporary card #. But every transaction is being declined. Why, help!? Ive called the card number I'm on hold forever, and the last yesterday wouldn't help me and actually hung up on me!! This is ridiculous.
My temporary card info is still declining online, despite the funds showing they're in the account.
Still the same song and dance when I call the number I've been directed to call; "technical issues, check back tomorrow."
I am seeing a lot of other people experiencing the same issue, yet some are not.
I'm wondering what this "technical issue" is exactly, and when it will be fixed.
There are a lot of people unable to access their advance, and we are getting no answers whatsoever.
The fact that customers are being hung up on, and not provided any information other than "technical issues," is absurd.
One of the representatives even told me (when I specifically asked) yesterday that people had been able to use their advance funds up until yesterday (1/28), and that yesterday was the first day there had been any issues.
This forum reflects otherwise, and today is the second day I've personally had the advance funds in my account, along with the temp card info, and am still not able to make online purchases of any kind.
As customers, we deserve at least an explanation...