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meredith-senior

Level 1

Question

Not taking my doc# from license

Forum|Forum|4 months ago
March 31, 2026
2 replies
15 views

No text available

TurboTax Online

Level 12

Make sure you entered the number exactly as it is on your driver's license, including any spaces or special characters. If you continue to experience issues, you can try the following and then enter the number again:

Go out of your program and go back in.
Clear your cache and cookies.
Try a different Web Browser.

Also if your state does not require you to enter your driver's license number, you can skip it and continue with your return.

Level 15

@meredith-senior

BUT...if for NY ...it is ONLY the first three characters...not the whole number.

FIRST...make sure you are using the right number

...depending on the license type...check the following pictures provided by NY:

Sample Photo Documents | NY DMV

_________________

AND, it is not the DMV ID number

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*