Turbo FAQs

Please see the SoFi FAQ page for answers to common questions: https://www.sofi.com/faq/

I have questions about the personal loan offer from Marcus?

Please see the Marcus FAQ page for answers to common questions: https://www.marcus.com/us/en/faqs

Why is my income pulled in from TurboTax?

Pulling in your income from TurboTax enables us to provide you personalized advice about your financial health.

How do I add or update my income?

Your tax-reported income amount comes from the head of the household on your tax return. If you would like to edit the amount to include other income in your household, you can change to self-reported income. To update your self-reported income, foll... read more

How do I add or edit my debt amount?

Your debt amount, which is used to calculate your debt-to-income ratio, is pulled directly from your credit report. The only amount that can be edited in your Turbo profile is monthly rent, which is located under the "additional expenses" category in... read more

What is debt-to-income (DTI) and how is it calculated?

DTI is an indicator of whether or not you're living within your means, and a critical factor to determine the size of the loan you can get. It's calculated by dividing your monthly debt payments by your monthly income. The lower this percentage, the ... read more

What if I failed my credit score registration?

Security is vital so we take measures to help prevent unauthorized access before providing your credit score. To complete credit score registration, we ask questions to help prevent this unauthorized access to your credit report, which are created us... read more

Where can I get a full credit report?

Simply log in to your Turbo account and select View details, then select a credit card or loan to see your payment history, number of on-time payments, account status, and more. It's not currently possible to print or download your report in Turbo. Y... read more

Will I be charged to get my free credit score?

No, you won't be charged. We believe in giving you your credit score and any future updates for free so you know where you stand. We'll also help you understand the why behind your score and give you tips on how to improve it. So how do we make money... read more