How do I fix error “Your request couldn’t be processed”?

You might see an error message that reads: Your request couldn’t be processed. This error can happen when cookies are blocked. Here are some fixes:

• Log off VPN.
• If you use a firewall, make sure pf.intuit.com has access.
• Turn off any ad blockers.
• Ensure you're not using incognito or privacy mode.
• Ensure you're using a standard browser such as Chrome, Safari, Edge, or Firefox, and adjust your cookie and pop-up settings for your browser:
  • Google Chrome
  • Microsoft Internet Explorer
  • Mozilla Firefox
  • Microsoft Edge
  • Safari
• When creating a new TurboTax account, use an email address that isn't already linked to another TurboTax account.

If you continue to experience this error, please contact customer support using the link in the error message.