Your transmission didn't go through

I just tried filing on TurboTax free edition my federal and state return. I only have 1 W2 and the rest of the return is very basic. I'm getting the following when I go to submit return:

We could not e-file your return for the following reason:
Our records indicate that you are not entitled to e-file one or more formsets.

I've tried removing the state and resubmitting, and still get the same error. I've tried Clear and Startover and still get the same error. Why will this not submit?

2697

Level 7

Mar 30, 2022 1:01:20 PM

This happens if you have a lot of cyprto transactions. Also could be slow internet. Try connecting the modem with a cord instead of WIFI.

Returning Member

Mar 30, 2022 1:28:51 PM

No Crypto, fast wired internet so unfortunately this didn't help. Thanks for the response! 🙂

Intuit Alumni

Mar 30, 2022 1:35:10 PM

Please see this Turbo Tax help article. What if Transmit Returns doesn't work
https://ttlc.intuit.com/community/e-file/help/what-if-transmit-returns-doesn-t-work/00/25805

Returning Member

Mar 30, 2022 3:21:51 PM

I tried clearing cookies, tried Chrome and Safari, tried on 2 different computers, and still cannot submit. Here is the error I received:

Your transmission didn't go through
We could not e-file your return for the following reason:
Our records indicate that you are not entitled to e-file one or more formsets.

Intuit Alumni

Mar 30, 2022 3:48:05 PM

Please reach out to TurboTax Customer Support for assistance with this issue.

What is the TurboTax phone number?

@kmilley2436

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Your transmission didn't go through