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New Member
posted Jun 6, 2019 8:08:05 AM

Wont let me transmit my return electronically. Wanting me to complete an action to verify Im not a robot but there is nothing to verify.

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1 Best answer
New Member
Jun 6, 2019 8:08:06 AM

It may be due to a CAPTCHA not appearing. Try this, hope it helps you. 

If your "Transmit My Returns Now" button is not working, it may be due to a CAPTCHA not appearing, where one would need to checkmark "I am not a robot."

  • First, simply refresh the page in your browser and see if that changes anything.
  • If not, then log out and clear your browser Internet cache.
  • Close the browser and reopen it.
  • Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.
  • Log in and try again.
  • If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").
  • Log in with the private window (again making sure cookies are allowed) and try the efile again.

NOTE:   Or are you using any script blockers/ad blockers?  If so, perhaps that is blocking the CAPTCHA.

    If that doesn't work, see if a different browser (with cookies allowed) will solve it.

    3 Replies
    New Member
    Jun 6, 2019 8:08:06 AM

    It may be due to a CAPTCHA not appearing. Try this, hope it helps you. 

    If your "Transmit My Returns Now" button is not working, it may be due to a CAPTCHA not appearing, where one would need to checkmark "I am not a robot."

    • First, simply refresh the page in your browser and see if that changes anything.
    • If not, then log out and clear your browser Internet cache.
    • Close the browser and reopen it.
    • Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.
    • Log in and try again.
    • If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").
    • Log in with the private window (again making sure cookies are allowed) and try the efile again.

    NOTE:   Or are you using any script blockers/ad blockers?  If so, perhaps that is blocking the CAPTCHA.

      If that doesn't work, see if a different browser (with cookies allowed) will solve it.

      New Member
      Mar 15, 2021 4:11:19 PM

      There is no box for captcha code

       

      Intuit Alumni
      Mar 18, 2021 9:12:04 AM

      If you are not able to see the reCaptcha image when transmitting your returns, please see the below TurboTax FAQ for troubleshooting steps:

      What if Transmit Returns doesn't work?

      @nepveuxwc