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New Member
posted Apr 13, 2025 8:06:20 AM

Why was I being charged for live assistant

I known as when I logged in I had no other choice but to be using live assistance. I did not need live assistance. So I just went ahead and kept doing my own taxes. But at the end I was charged some ridiculous amount of money for using live assistance that I never used. If this is the case for now on with turbotax, I will no longer use terrible tax again as I've been doing my tax with, you for many, many years. I'm very upset that. I got you taken for a for something that I am never used. That is the biggest scam I have ever seen

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2 Replies
Level 15
Apr 13, 2025 8:09:31 AM
Expert Alumni
Apr 13, 2025 8:09:55 AM

Follow the instructions to remove the live assistance feature 

 

How do I remove TurboTax Live?