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Level 1
posted Feb 18, 2022 1:21:00 AM

Why is there 2 refund processing fees? I only agreed to one, the 2nd payment should not just be added without my consent.

0 6 827
6 Replies
Intuit Alumni
Feb 18, 2022 6:37:21 PM

If you are seeing 2 identical charges (matching the refund processing fee), one of them may be a temporary authorization. See this FAQ on why you may see a double charge or billed twice.

Level 1
Feb 18, 2022 6:46:04 PM

One fee is for $39 federal refund transfer fee and the other fee is $40 it says 1st refund transfer fee what is the reason for this?

Level 2
Feb 19, 2022 12:51:08 AM

Same here. Waiting on reply.

Intuit Alumni
Feb 19, 2022 8:07:03 AM

We’re aware of an issue related to your Refund Processing that may have caused you to see a smaller-than-expected refund.
We’re in the process of reimbursing all who were affected. Within the next 24-48 hours, those affected will receive a credit. If you were affected, look for a deposit (in the bank account associated with your return) labeled, "Remaining Federal Refund Due".  If you don't see that deposit in a few business days, please reach out to TurboTax Customer Support. 

What is the TurboTax phone number?

@teneishareid

@holt989us

Level 1
Mar 30, 2022 8:51:08 AM

I was charged 2 transfer fees of $49 and I am also short another $40 bucks on top of that. I need this fixed asap! This is the third year TurboTax has an issue paying people the right amount 

Intuit Alumni
Mar 30, 2022 9:39:26 AM

You can view your fees associated with your refund by following the instructions here

 

The issue with the overcharge has been corrected and should not be still occurring. There is a $40 fee to have your fees deducted from your refund on top of the fees associated with the use of the software. 

 

If you still need assistance, I would suggest following the instructions here to contact us by phone, as we cannot view your return or fees here in this public forum.