The $40 ($39.95) is probably the bank fee if you want to pay from your refund.
The "convenience fee" for paying from your refund is not a TurboTax fee but a separate bank fee for making an unsecured loan to you to pay the TurboTax fees from your refund. That fee is from the Santa Barbara Tax Products Group (SBTPG)
Unsecured loan rates can be high because if you do not actually get the refund (the IRS denies it or there is a tax offset levied) then it can be difficult or impossible for the bank to get it's money back so the high fees reflect the risk involved.
Other payment methods such as a pre-paid credit card are usually much cheaper and does not delay the refund by being sent to the SBTPG bank first.
Contact the SPTPG this way
https://ttlc.intuit.com/questions/3129412-why-is-my-federal-refund-on-hold-with-santa-barbara-tax-products-group-sbtpg
In the Live Deluxe Federal is $90. State is another separate $40 or 50. Then if you want the fees deducted from your refund there is a 39.99 Refund Processing Service charge (44.99 in California).
How to remove Turbo Tax Live. There are 2 different ways to remove Live depending on how you added it
https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-turbotax-live/00/27312
How to see your fees
For help with fees
https://ttlc.intuit.com/community/charges-and-fees/help/what-can-i-do-to-reduce-my-fees/00/26051
Dear,
I have been charged twice 140$ from turbotax for filing my taxes. I believe that is a mistake. But I am trying to resolve this but don't have a US phone number at this moment. Your help function is really hard to use.
Please help.
BR
Brecht
@BFTT wrote:
Dear,
I have been charged twice 140$ from turbotax for filing my taxes. I believe that is a mistake. But I am trying to resolve this but don't have a US phone number at this moment. Your help function is really hard to use.
Please help.
BR
Brecht
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax