TurboTax FAQ
TurboTax FAQ
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Why is my federal refund on hold with Santa Barbara Tax Products Group (SBTPG)?

You may have received an e-mail from our partner Santa Barbara Tax Products Group (SBTPG) regarding a hold on your federal refund. TurboTax is committed to protecting your personal information. If we, or our partners detect unusual activity in relation to your account or filing, we’ll notify you to make sure that you recognize the activity.

Why would my refund be placed on hold?

Here are some other reasons you may have received this email:

  • An incorrectly entered bank account number in your direct deposit information. Learn More
  • Using a bank account that belongs to another person. Learn More

You may contact SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com if you need more information.

Note: If you received this email but you didn't use the Refund Processing Service (or TurboTax for that matter), somebody might be trying to use your info to file a fraudulent return. Please contact us and one of our agents can assist you.


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