Don't have a solution but observe the follow crash sequence and work around sequence for me.
2020 TurboTax Deluxe build 2020.r14.034 (2/3/2021 build date)
macOS Big Sur 11.2 on 2015 Macbook Pro 13"
Seems like the latest TTax and macOS version
1. Had 2 returns open and just crashed.
2. Launch post crash will trigger a window to send report to TTax. Window heading "It looks like we hit a snag"
3. Sent a report
4. Next launch briefly flash update window and crashes
5. Go through complete uninstallation + reinstall sequence for macOS per this link
Remove and reinstall TurboTax for Mac (intuit.com)
6. Launch Turbotax, install all updates, get the send crash info to TTax screen "It looks like we hit a snag" If you send a report, next launch will be crash again and back at step 4.
7. Only work around is to never send a report and just kill the "It looks like we hit a snag" popup window. then TTax will work. Downside is having to kill this send report window on every launch.
This launch crash seems to require cleanup of every Turbotax installation on the computer. I fixed my 2020 install with above procedure. But 2019 still crashes at launch and probably require same full uninstall+reinstall+kill send crash report window steps.
Hope TTax gets this, I obviously can't send them a crash report haha.
UPDATE : When to quit the crash report window seems to matter. If quit too early, future launches will startup with multiple crash report windows. Best time to quick this windows seems to be after all the software is updated after a reinstallation and turbotax is just waiting for user's input (opening a return or do something on the return that is opened)
I'm also having this problem, starting late last night and today. Running Big Sur 11.2 on a MacBook that's a few years old. TurboTax 2020 for Mac was working, I just got everything in, but now it's gone bye bye. I tried deleting the app and reinstalling it. Then, after checking other comments, I tried opening TurboTax 2019. It said it needed updates applied. Now it, too, also doesn't open. A small little notice pops up and disappears before I read it, but the app won't launch.
ditto, my issue also started late last night so perhaps latest update triggered this error. Able to getting running now with the above posted sequence for now. Just have to live with annoying crash feedback window on every launch.
Please contact our customer service. Follow the instructions in this TurboTax FAQ to contact Customer Support to obtain a contact number:
Same issue with Deluxe 2020 and 2019
TT agent suggested from Finder use GO tab at top then GO To Folder ~/library then PREFERENCES then delete file
com.intuit.turbotax.2020.plist
I deleted and reinstalled TT Deluxe 2020.and installed update. I disregarded the error message because I didn't see any error info. I opened and closed TT several times but it started crashing again and repeated the delete, reinstall and update process. TT seems normal except for error message.
Did anyone have this problem before updating to Big Sur 11.2?
Yes, problem started after I updated to 11.2, been doing taxes for a few days, had no issue before 11.2
Thanks, I talked to TT agent this morning and suggested that issue developed after update to 11.2. Of course I had already deleted a com.....plist fie and reinstalled TT and program is working normally. Previously, I had deleted the file and reinstalled TT and TT worked normally for a few hours. Even 2019 was working normally and nothing was done to correct the problem. We agreed that I would call when the problem reappeared.
I wound up spending 2 1/2 hours with a wonderful woman from TurboTax support. I’d tried the uninstall, but couldn’t find the TurboTax extensions mentioned in the article on how to fix. I’d been entering /Library in the Finder window, not ~/Library. It turns out that the “~” was really important to finding those files and deleting them. Now my TurboTax 2020 works on Mac Big Sur 11.2, thank goodness. But like other posters have noted, I still get the “error - report this to TurboTax” pop up - now I know to decline and not hit “send to TurboTax”, and I can use the application without further problems.
As long as I uncheck send automatically and not send to TT, TT20 works fine .. smells like a problem
I've used TurboTax for mac for years. This year's product however, crashes consistently. At first I could put up with it, as it just crashed when I tried to download the transactions from my brokerage accounts... However, now I'm currently not able to even open the product. I've uninstalled and reinstalled, followed the help articles on the TurboTax support site to completely remove the product from my mac, deleting all the ~/Library files, every one... which didn't work... And then even waiting on hold an hour to speak with support. Support tells me that it's a known issue, and that they can't send me a new download, since I purchased from amazon, and the fix is to purchase a hard wired ethernet adapter to manually connect my macbook to a wired network. The project just attempts to download updates and then crashes every time. I've even updated my macbook to Big Sur as some articles said that this might help, but it didn't. IDon't waste your time...
I had the same problem -- Specifically: unable to open TTPremier 2020 and/or 2019 on Mac OS Big Sur. The two steps recommended above by jwhaskell1 and audge66 seem to have finally resolved the problem (at least thus far):
1)" from Finder use GO tab at top then GO To Folder ~/library then PREFERENCES then delete the file named "com.intuit.turbotax.2020.plist" and
2) launch TT2020 but disregard Intuit's error message (i.e. close the box without sending Intuit a crash report!)
I repeated the same steps for TT2019 (i.e., deleting "com.intuit.turbotax.2019.plist"
With those two steps I am finally able to run both editions of TT. Thank goodness!
Ugh...... I went into TT this am to finalize my return and check the number. I just ran into this bug as well.
In all due respect Intuit, your QC is really bad. Between the OID bug last year, and this years plethora of bugs, I'm going to be looking for an alternative.
This is ridiculous.... first that absurd mortgage interest/refi bug, and now this. How do I get a deep discount on some seriously flawed software.
You have lost my trust...... completely
BTW, I am not kidding.
To help get you connected to the right person for assistance, please click the link below.
I've had this problem repeatedly with TT Deluxe, and all since updating to Big Sur 11.2.2
Help with contacting TurboTax customer support has been provided by clicking here.
I am having the same issue with my brand new MacBook Pro with BigSur. Had filed all federal returns filed with no issue and just had 2 state to file. Went on today and after a state e-file succeeded, couldn't reopen TT. Tried to delete the file in Preferences and redo. It seemed to work for a second..got the picture of TT people as box said it was checking for updates but then it disappeared. Also tried to create new user with admin privileges and loaded TT and shared TT filed as some other reader suggested. That didn't work either.
Called support 2times. First time person was reading directions to me about e-filing. Second person offered refund..asked, but they would not transfer me to support, given I bought from Amazon. ugh!
To update my post (had completed all tax prep, filed federal and then had TT crash after filing one state (with more needed to file): What finally worked was 1) creating a new user with admin privileges (not sure where I read to do that) 2) putting my completed TT return files in a shared folder that I my "new user" could access 3) downloading TT to the "new user" . Then because I had tried to run TT as the "new user" and it still wouldn't open, I followed the summary of Sbed650 (who credited jwhaskell1 and audge66)" 4) from Finder use GO tab at top then GO To Folder ~/library then PREFERENCES then delete the file named "com.intuit.turbotax.2020.plist" and 5) launch TT2020 but disregard Intuit's error message (i.e. close the box without sending Intuit a crash report!).
It seems to work now so long as I log onto the new user (now named "Turbotaxworkaround"). This is the first time I have had any trouble with TT -- but the biggest irony of it all is that when I finally went back to the state returns that needed filing and started the process, I learned that because I didn't have a driver's license from that state nor filed returns there before, I had to mail the return in anyways!
There was 5 hours of my life I'll never get back.
Thank you so much! This totally worked for me. I was so frustrated😭
And I just used TT today to play around with some different scenarios. Did not go to my alternate user that I had created for the workaround. Instead did it as me - there were some software updates to download, which I did. Then when I ran it, I did get the "we hit a snag, let's report it" notice but ignored/closed without sending it, and it all is working fine!
Just wanted to add another name to this complaint; I have literally never had this kind of issue with TurboTax and have used it successfully for over 20 years. I'm amazed that the program would suddenly run into a fatal crash (and while attempting to send error data, no less!) and it would not be addressed by the programming team.
FWIW, in case anyone is reading this, I'm on a (desktop) iMac running Big Sur 11.2.3. I've not had to create an "alternate user" like chrisgh, but I have deleted the Turbotax preferences file com.intuit.turbotax.2020.plist, deleted my copy of Turbotax, and downloaded a fresh copy. When asked via pop-up window, I have purposely NOT sent the error report to Turbotax in order to avoid crashing. This seems to work, though the program is much, much slower than before. Something is really wrong that needs addressing, Intuit!
Did you also uncheck the box for "Auto send errors to Turbo Tax" or something worded like that? You must uncheck the box, and close that window. After 90 minutes, we finally found the file she was trying to help us find, but never said to us the "GO" menu when searching! One of the answers here helped us find that. We also called and got a new code for the download. So, we uninstalled everything, including that pesky ~/Library file, restarted the computer, then downloaded it again, and unchecked that box and it finally works! That one pesky file and that error box is causing all the trouble it seems.
Yes! This is EXACTLY what worked for me! I had already completed a few returns and was doing one when it crashed in the middle. I do remember getting those "We hit a snag boxes" but I had ignored them. Also, it was people on THIS forum who helped us find that pesky file! The TT Support person, was not specifying to use the "GO" menu! That makes a huge difference!
I found this on another thread:
"2 - I resolved this by deleting all files under ~/Library/Caches/KSCrash/TurboTax"
I just deleted the whole ~/Library/Caches/KSCrash folder.
No more "it looks like we hit a snag" dialog on startup of TurboTax!
This is pretty ridiculous. Is there still no update/fix? It loses every bit of data I've entered each time it crashes and it crashes at the same place every time. If the workaround is to enter everything, then let it crash, then not send a report and hope it doesn't crash again. That's not worth it. Need a refund.