This is simply a community for users to post questions and receive answers, but not in real time.
If you have signed up for Live, the following FAQ will get you pointed in the right direction to receive Live assistance.
https://ttlc.intuit.com/community/choosing-a-product/help/what-is-full-service-by-turbotax-live/00/27571
They are only open Monday - Friday 5-5 Pacific time. And this is a holiday weekend
https://ttlc.intuit.com/community/expert-review/help/how-do-i-connect-with-a-tax-expert-in-turbotax-live/00/27282
Thanks, they do not mention this on the site. I clicked on the "Live Chat" option, typed a question, and it posts here. It seems like a they could use some UX help.