White Box during import while using CD/Download of Turbo Tax 2022 Home and Business

How frustrating!

I use the Desktop Platform, as well.  Since the issue is signing into your Intuit account, let me make this suggestion.  Under the "File" tab (far left on the task bar), the final option is to "Sign In".  I believe that gives you the option to sign in to your Intuit account.  Maybe you can sign in using that route, and stay signed in all the way through the import function?

Please post back if you continue to have difficulty.

Awesome idea !  I never noticed the ability to login under 'file.' 

However, sadly, I get the same result, ie a white box. :(

At least Turbotax 2022 download is consistent 🙂   

Here is my environment: 

Microsoft Surface Laptop4

Windows 11  Home ( 10.0.22621 build 22621 ) 

Thank you for your environment. 

Please follow the additional steps here, as there are a few extra to finish. 

Please let us know if the issue is still occurring. @mwilcox1 

On Monday I found that link and so far none have helped. 

I have tried below that have not worked:

1. Run as administrator doesn’t fix the problem.
2. Display to 800 x 600 doesn’t fix the problem
3. Resize window doesn't help
4. Change storage from external to internal disk

Any other items ? 

@mwilcox1 SO sorry that you're still stuck!  And thank you, @CarissaM for posting!  

I'm sharing your post with TurboTax Moderators for further investigation.  A Moderator may reach out to you to possibly request a "diagnostic file" to help figure out what's going on.  Thanks for your patience!

Thank you. 

I am still stuck w/ the white screen 

white screen of death

Here is my environment:

Microsoft Surface Laptop4

Windows 11 Home ( 10.0.22621 build 22621 )

I have tried below that have not worked:

1. Run as administrator doesn’t fix the problem.
2. Display to 800 x 600 doesn’t fix the problem
3. Resize window to different sizes
4. Change storage from external to internal disk
5. Use ONLY the native laptop screen/monitor ie Removed external monitor
6. I have changed my default browser to edge, firefox and chrome and this made no difference, ie still white screen of death. 
7. Since the IE info on the turbotax help link is dated, I assume Edge is the default browser used by Turbotax download/CD?  So I cleared my all of my Edge settings – made no difference.

ie still stuck. 

I am having similar issues.  I was able to file my Federal return only, but unable to file my state return.  I've called support.  We unistalled the application and reinstalled and I've got the same result.  This happened for 2021 or 2020 but I dont remember the fix.  I thought it had been a simple unistall/reinstall.

Is it an issue with a Mircosoft Surface Pro?  I've got the lastest version of Windows.

Does the Intuit Support team monitor this chat board?  HELP!

@TomS55 I have shared this thread with TurboTax Moderators for investigation.  Hopefully someone will review and respond tomorrow.

I am having the same problem. I get the white box whether I try to sign in under File or when I try to sign in to download my Fidelity information. I'm using TurboTax Premier.

@TomS55  Sorry to hear you having the same issue. 

I am running on a Microsoft laptop 4 , that is, I am not running on a Microsoft Go.  

@peterhennigan @TomS55 Are you both also trying to import from Fidelity? 

If any of you are able, please follow the steps below to generate a Diagnostic File of your return.  This copy will be purged of all personally identifiable information.  If you are willing, please follow the instructions provided below to get us the information we need. 

Hi SuziM -- Here's the token number: 1063852

Thanks,

Peter

Thank you, @peterhennigan! We are looking further into this. Would you mind providing me with some additional info?

Are you on Mac or Windows?

TurboTax Online or Desktop?

Which version of TurboTax?

@SuziM  I sent over two;  1063984 &  1063978 

@SuziM   Can I open a case w/ the Turbotax download technical team as well or will you do that for me ? Thank you ! 

SuziM,

In answer to your three questions:

I'm on Windowns.

I'm using TurboTax Desktop

And I have the Premier version.

Thanks!

Peter

@SuziM   

Environment:  Microsoft Laptop4, Windows 11 Home 10.0.22621 Build 22621

Good morning.  I noticed that I don't need to put in any personal information to get the 'white screen of death.'  I simple start Turbotax 2022 download version on my laptop and goto File > sign in > click have existing intuit account > white screen appears

Thank you for all of this info, @mwilcox1.  I am using the information you provided to submit a research ticket to find a resolution for the issue you are running into. I will update this thread with any new info and follow up with you if additional information is requested. Thank you for your help with this! 

Here's my issue:

- Tried to pay for additional state return and get a whiteboard on a Premier download version of Turbo Tax:

- I have done the following: Pop up blockers are off; Windows 11 software is updated; Turbo Tax updated; Uninstalled and reinstalled Turbo Tax; All state of WI schedules needed for this return have been checked and released by Turbo Tax

I transmitted the Federal return with no issue separately.  For this return I did not need to import tax data from a brokerage firm.

Had similar issue last year and the uninstall/reinstall process resolved the issue.

Very frustrated with Turbo Tax!  HELP

Hi @TomS55- Can you please clarify where in the program you are seeing a white screen? Any screenshots you can provide would be helpful. 

@SuziM  I am trying to 'sign in' ie file > sign in