The Self-Select PIN is a random 5-digit number that you enter as your electronic signature when e-filing your return. The PIN number was a random number that you chose last year and is not kept in our system. Only you have access to that number. The IRS is asking for your last year's Adjusted Gross Income (AGI) in lieu of that PIN number.
You can use last year's AGI. The original AGI is the amount from your prior year originally filed return as accepted by IRS. The amount can be located on:
Do not enter a corrected amount or the amount from an amended tax return.
For the purpose of signing your electronic return, you can reuse your Self-Select PIN from last year or create a new one to use, it doesn’t matter which option you choose.
You create your own Self-Select PIN. You do not register the PIN with the IRS before filing or need to contact the IRS to get it. The five-digit PIN can be any five digits except all zeros.
You can retrieve your filing PIN here: https://www.irs.gov/Individuals/Electronic-Filing-PIN-Request
The IRS requires your AGI for identity verification.
Please review the following TurboTax FAQ on locating your previous year's AGI:
https://ttlc.intuit.com/replies/3301618
I did a tax return and eFile for a friend. I verified agi from 2019 and it is correct on the eFile. I don’t know how to verify if the PIN number displayed on 2020 eFile is correct. The return was rejected twice for either agi or pin. What is next step?
For the purpose of signing your electronic return, you can reuse your Self-Select PIN from last year or create a new one to use. If you can't remember it, go ahead and create a new one. Another alternative is to use your adjusted gross income (AGI).
Here is a TurboTax article that explains How to find last year’s AGI
The AGI from last year is correct but the return efile is still rejected?
Please see the TurboTax FAQ below for more information about rejected returns and how to fix them:
https://ttlc.intuit.com/community/rejections/help/how-do-i-fix-a-rejected-return/00/26136
Please see the Customer Support phone number below for further assistance:
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
Same here, im staring at my AGI line from my 2019 return, and entering that number, yet it keeps getting rejected.
Why the hell is it my problem that the IRS is inept?
@aenn13 wrote:Same here, im staring at my AGI line from my 2019 return, and entering that number, yet it keeps getting rejected.
Why the hell is it my problem that the IRS is inept?
I assume this is for a single filer, since you didn't mention it being a joint return.
For the 2019 AGI, be sure you are using the figure from your original 2019 return, not an amended one.
The AGI is on the 2019 Form 1040, Line 8b.
If your return was filed real late in the year, such as after mid-November 2020, try an AGI of 0 (zero).
Or if your return was delayed in IRS processing for several months and wasn't fully processed by mid-November, try an AGI of 0 (zero.)
If you qualify to open an IRS account, you could download a 2019 tax return transcript at the IRS website to see what they are showing for your 2019 AGI.
In any case, before giving up always try an AGI of 0 (zero) just in case--sort of like a "Hail Mary" pass in football.
If you are using the same computer as you did last year, the pin number will still be there. You should see it after you enter your direct deposit and DL info.
The Self-Select PIN is a 5-digit number that you chose last year and is not kept in our system. Only you have access to that number.
Instead of a PIN you can use last year's Adjusted Gross Income (AGI) iOn your 2019 1040 return, the AGI is found on line 8b. For more information please see this TurboTax Help article: How do I find last year’s AGI?
The Self-Select PIN is a 5-digit number that you chose last year and is not kept in our system. Only you have access to that number.
Instead of a PIN you can use last year's Adjusted Gross Income (AGI). On your 2019 1040 return, the AGI is found on line 8b. For more information please see this TurboTax Help article: How do I find last year’s AGI?
Thank you, Ron!
Using 0 instead of the last year AGI did the magic!💫
I think INTUIT should fix this bug!
@AY8 It's not a "bug" for Intuit to fix. The match (or mismatch) comes from what the IRS has on file for you. If your 2019 tax return is one of the many millions that the IRS hasn't processed yet, or that they didn't process before they closed off this database, 0 will be the only entry that works based on the IRS records.
I need help! Mine keeps getting rejected as well. I don't remember my 5 digit pin but my agi was 100% correct yet still denied. Do I input my agi when asking for 5 digit pin or enter nothing? I made up a new 5 digit pin because That's what I thought it was asking and that's my guess as to why it was rejected.
If your pin doesn't work, enter your AGI from last year.
Okay I will try that after it gets rejected again because I submitted it with another new pin unknowingly :( Should have asked for help first.
@ NoCyaden
wrote:Okay I will try that after it gets rejected again because I submitted it with another new pin unknowingly :( Should have asked for help first.
"Do I input my agi when asking for 5 digit pin or enter nothing?"
Whichever one you use, it needs to go in its proper respective field; i.e., the AGI in the AGI field, or the PIN in the PIN field. Don't enter the 2019 AGI in the PIN field when verifying an efile. If you use the AGI to verify the efile, you can leave the PIN field blank. But I believe you said you had already tried the AGI, and that it was rejected. Did you correctly put the 2019 AGI in the AGI field or did you mistakenly put it in the PIN field??
Use the 2019 AGI from the original 2019 return--not an amended one. But here's an exception:
Did you file the 2019 return real late in the year such as after mid-November 2020, or did the IRS have a long delay in processing it, and didn't finish processing it by mid-November 2020? In either of those situations, you can try an AGI of 0 (zero) instead.
"I made up a new 5 digit pin because That's what I thought it was asking"
There is another screen that asks that to choose a PIN. Maybe you are referring to this:
Separate from verifying an efile with AGI or PIN, there is yet another screen (it may be called Signature ID) that does have you choose a Self-Select PIN. It will say to enter "any 5 digits of your choice" on that screen. It is on a screen with today's date and your birthdate. The Self-Select PIN you choose there is the one that can be used next year. For this screen, you can either enter the same 5 digits you used last year, or you can create a new one if you don't remember last year's or if you just want a new one.
I agree that I have the same problem as Ron. The AGI is correct from the prior year and yet I have been rejected twice for this year's filing for 2020. I only efiled this year for the first time so do not have a self-select PIN from last year -- there is no way that can match up with anything. Am I stuck mailing all of this in again?
Lesson Learned:
When asked to "Sign Your Return", enter any 5 digits/numbers for your self-select personal identification number (and another for your spouse if married filing jointly). Before continuing to the next screen, print that screen on paper and save it with other paper documents you retain for your taxes. Suggest not saving a digital copy in case someone hacks your computer and finds it.
It sounds like another challenge to get the IRS to provide you your self-select personal identification number after you file. This is because you'll probably only want to use the self-select PIN if there is a problem with the IRS accepting your prior year's AGI when e-filing. My problem also had to do with ID Theft for our last year's return.
My return keeps being rejected because of the AGI or my pin number from 2019. I know my AGI number is correct. How can I find out my pin from 2019 or create a new one?
@ dfdelony
wrote:My return keeps being rejected because of the AGI or my pin number from 2019. I know my AGI number is correct. How can I find out my pin from 2019 or create a new one?
Be sure you use the 2019 AGI from the original 2019 return--not an amended one. It's on 2019 Form 1040, Line 8b.
If a joint return, both spouses use the same total 2019 AGI. Do not divide or otherwise allocate it.
If you filed real late in the year, such as after mid-November 2020, use a 2019 AGI of 0 (zero). Or if your return was processed real late by the IRS, such as not finished processing prior to November 2020, try AGI of 0.
Whatever you do, don't give up without trying a 2019 AGI of 0. Sometimes it works without explanation.
To use your 2019 Self-Select PIN instead, you would have to have saved the PIN, or if you have access to a 2019 PDF with all the worksheets, you might find it toward the bottom of the page "Federal Information Worksheet." When verifying with the prior-year Self-Select PIN, you use the PIN field and leave the AGI field blank.