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New Member
posted Jun 4, 2019 12:13:40 PM

Where do I get the confirmation number to enter into my Turbo Tax Deluxe (desktop) program?

Unable to eFile without the State efile confirmation number, even though I received a confirmation email from TurboTax for purchase of state eFile

0 33 28643
1 Best answer
Level 1
Jun 4, 2019 12:13:46 PM

Please call product support and give them your serial number and then they can give you the confirmation number you need. Here's the number to call:  (800) 446-8848

To find your serial number, go into the program to the payment section, select pay by credit card--then you should see a screen pop up (an example is attached). Look on that screen for the serial number, and then call us. Thank you!

24 Replies
New Member
Jun 4, 2019 12:13:41 PM

1-0-8211

New Member
Jun 4, 2019 12:13:43 PM

South Carolina efile confirmation number

New Member
Jun 4, 2019 12:13:45 PM

what is nyc state confirmation number

Level 1
Jun 4, 2019 12:13:46 PM

Please call product support and give them your serial number and then they can give you the confirmation number you need. Here's the number to call:  (800) 446-8848

To find your serial number, go into the program to the payment section, select pay by credit card--then you should see a screen pop up (an example is attached). Look on that screen for the serial number, and then call us. Thank you!

New Member
Jun 4, 2019 12:13:47 PM

even during tax season 'product support' is only available weekdays, limited hours.  Not happy.

New Member
Jun 4, 2019 12:13:49 PM

Not happy here either! But the Post office is open on the weekend. I will file a paper copy and keep the $25.00

New Member
Jun 4, 2019 12:13:49 PM

should not need a code!  I purchased the software.  On the phone with support for over an hour trying to get it to work.  Had to apply a TurboTax software update.  It quit working.  Had to call support back because I could not re-use the code provided and had to get a new one.   After another hour+ of phone time, they gave me a new code.   I purchased the software, it should just work!

New Member
Jun 4, 2019 12:13:54 PM

1-0-8266

Level 2
Sep 13, 2019 9:58:42 AM

During tax season, TurboTax support is open 7 days a week. See below for the hours by time zone:

Central:  7am to 11pm

Eastern:  8am to Midnight

Mountain:  6am to 10pm

Pacific:  5am to 9pm

 

During off season, TurboTax support is open Monday through Friday. See below for the hours by time zone:

Central:  7am to 7pm

Eastern:  8am to 8pm

Mountain:  6am to 6pm

Pacific:  5am to 5pm

 

Year-round you can use this website to contact TurboTax support during business hours:

https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages:

TurboTax on Facebook and Team TurboTax on Twitter

Level 1
Sep 14, 2019 7:29:31 AM

I agree.  Logged into all the software I have purchased over the years and option to download is there other than that no other info such as State Product Confirmation Code.

Level 2
Sep 16, 2019 5:37:09 AM

Generally speaking, the only reason you might need a serial number is because you're unable to complete a purchase within the program.  Maybe you accidentally purchased the wrong version and need to upgrade (i.e. you purchased Basic, but need Deluxe), maybe you need to purchase a second state, or maybe you're read to e-file your state return.  When one of these things happens, you’ll see a "Let's Complete Your Purchase Online" screen. (see picture below)

Let's Complete Your Purchase Online

When you click continue, if for any reason, you’re unable to complete the purchase on your own, and click on the “We can help you here” link (see picture below)…

We can help you here

… the next screen – “Purchase By Phone” gives you instructions on what to do next in order to get that confirmation number.  You'll call customer service with the number provided in step 1 and provide the agent with the serial number provided in step 2. (see picture below)

Purchase by Phone

The agent will then provide you with the confirmation number that you'll enter in the field below step 3.  And ta-da!  You're able to move forward.

Returning Member
Feb 28, 2020 9:31:36 AM

This is a yearly unnecessary hassle. I am on automatic annual purchase and never get any confirmation number so I am always stuck when I am ready to e file. So should I undo my auto account renewal and purchase Premiere Turbotax at Staples (lower price) and will that get me my needed confirmation number?

To complicate matters it seems Turbotax no longer works with IExplorer and even though I have chrome and firefox they cannot be my default browser so that's another issue. 

New Member
Apr 5, 2020 2:23:39 AM

 I tried filing my taxes with TurboTax but something went wrong with my device that I was doing my taxes on and I am not sure if my filing tax went all the way through I got a confirmation order number but I don’t know if my tax return went all the way through my email is [email address removed]. I just want to know if my taxes have been filed and if I am getting a tax refund sent to my address

Expert Alumni
Apr 5, 2020 7:02:30 AM

Sign back in to your TurboTax account.  There you will see the current status of your return.  It will state return filed and whether "Accepted or Rejected".

 

You can also check the e-file status in the "After Filing" tab on this page.  

 

Here is a help page if you need more assistance.

New Member
Apr 7, 2020 7:16:26 PM

Where can I find efile confirmation number

New Member
Jun 17, 2020 9:41:33 AM

I need my South Carolina efile confirmation number and currently sitting on hold on the phone.  I bought and downloaded TT Deluxe from Target

Employee Tax Expert
Jun 18, 2020 3:45:58 PM

It depends.

 

If you are trying to verify the status of your e-filed return, please see the link below.

 

Checking E-File status

 

If you are trying to e-file your state returns and need to enter your code, please see the following link for instructions on how to find your code on the package.

 

License code to e-file returns

Returning Member
Feb 15, 2021 11:51:40 AM

The TurboTax state electronic filing number is:

serial number 1-0-7702

Intuit Alumni
Feb 15, 2021 12:13:13 PM

@emsmrs Is there a particular issue that you need assistance with?

Returning Member
Feb 15, 2021 12:33:59 PM

I have the TurboTax State Electronic Filing

Serial Number 1-0-7702

Intuit Alumni
Feb 15, 2021 12:50:27 PM

Can you tell me what you're attempting to do?  Is this some type of error you're receiving?  Where in the program are you getting this message?

Returning Member
Feb 16, 2021 8:04:45 AM

When submitting my federal and state returns a page comes up titled "Let's Complete Your Purchase Online"

Having already purchased TurboTax I click on the "enter your confirmation number:

I wrote the confirmation number down when I purchased TurboTax bu I am unable to find it.

I do have the I do have the state electronic filing : Serial Number 1-1-9792.

 

I am hoping that you can provide me with State efile Confirmation Number

 

Thanks for your help

 

Ed Strong

[email address removed]

[phone number removed]

Intuit Alumni
Feb 16, 2021 12:58:32 PM

@emsmrs This is a public internet forum so your personal information has been removed for your protection and we also are not able to access your TurboTax account. If you still continue to have the same problem, please click the link to contact TurboTax customer support for further assistance.

Returning Member
Mar 3, 2021 12:41:22 PM

State confirmation number?