when I click on Download my return, a window opens & says it needs time to process. Nothing happened and I was auto signed out. Signed in again to earlier than left off

Users sometimes report that problems with importing a return were solved after an update was run. On a Mac, simply quit and reopen TurboTax. If there are any updates, you'll be prompted to download them. Once you've done this, try again. 

 

Tips:

• It's best to use a wired, high-speed connection when updating, both to save time and minimize data corruption.
• If your connection drops in the middle of the update, try again; it should pick up where it left off.

1. Select Begin and choose Use a tax return that's on my computer.

To transfer info from your 2023 TurboTax for Mac return:

1. Select your 2023 return from the list and select Continue.
   • If you don't see your return, select Find your tax return.
2. Open TurboTax for Mac 2024 and choose File New Tax Return.
   • If your 2023 return is on another computer, here's how to move it to your present computer.
3. Select Continue to review the transferred information. We'll also give you opportunities to review, edit, or delete transferred information later on.

Be aware that once you've gone past the Transfer screens, you can't go back to revisit them. If you need to re-do your transfer, go back to step 1 to start over with a new return.

 

See also this help article for troubleshooting steps for Mac issues.

 

If you have all of the minimum system requirements, you might also try clearing your cache and cookies.  If after trying all of the options mentioned you still have the same problem:

 

See this help article for instructions on how to contact TurboTax customer support depending on which product you are using.