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New Member
posted Jun 22, 2020 10:51:49 AM

When I attempt to review my return, I get a page showing "UNDEFINED". When I click file, I get UNDEFINED then the application redirects me to the login page. Any ideas?

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3 Replies
Expert Alumni
Jun 22, 2020 11:04:51 AM

You may want to log out, clear your cookies and cache, and then log back in to see if that helps. 

 

Here's how:

 

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

 

A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

 

Here are the official instructions for the most popular browsers:

Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the Internet for clear Safari cache or similar search terms.

Level 2
Feb 8, 2021 11:19:31 AM

This is not working.

Intuit Alumni
Feb 9, 2021 12:05:57 PM

@Lashay111 if clearing cache and deleting cookies does not resolve your issue, you may try using a different browser altogether. If the issue still persists you may reach out to a Turbo Tax representative via these steps: Contacting Turbo Tax