This was a suggestion by our awesome Tax Champ @DoninGA and was successful.
See if this will help - Save your tax return. Close the TurboTax program.
Right click on the TurboTax 2021 icon on your computer screen.
Click on Run as Administrator
Start the TurboTax program and continue your tax return. See if the problem has been resolved.
Are you using the Turbo Tax Online or the Turbo Tax Desktop version?
I am having the same problem -desktop version
After Clicking update w-2 screen goes blank. Same if I use import W-2
Is it this known error?
Seems to be a known problem , see below But noted as Solved.
How do we find solution?
"Some TurboTax Desktop customers are experiencing a blank page when they go to the Wages & Income screen.
We’re currently working to resolve this inconvenient issue. If you’d like to receive progress updates, sign up below."
W-2 jump screen is blank. Says no documents even though previous year info was carried forward.
This will not allow me to enter the W-2 into the income section. What is the solution to resolve?
I am having the same issue, desktop windows version.
After a few days of having problem, it suddenly started working. I had gone into Forms and filled out the w-2 directly, and continued with step by step after that. Days later when I opened, I went back to check and the w-2 screen in step by step suddenly opened properly- filled out with the input from the w-2 Form . No idea what the fix was
When I click on "update" I get blank page. This is on an "Hp Envy x360" Laptop with Windows 10. I uninstalled Turbo Tax and reinstall Turbo Tax and still have the same results.
I installed Turbo Tax on another "Hp Envy x360" (one year newer) with Windows 11 and the "update" page works correctly, no longer blank.
Doing taxes is a PIA, but having to spend 1/2 day trying for figure out what is wrong with your Software sucks even more. It does not instill much confidence.
This is the following sequence that gives me a blank page.
Federal Taxes,
Wages & Income,
Social Security (SSA-1099, RRB-1099) -> "Update"
Were you able to finalize and complete your return on the newer computer @Vermontsailor ?
I'm having the same issue. Using a desktop with Windows. Jump to is also blank. I've tried uninstalling and reinstalling. Still blank. This is the second year I've had this issue with Turbo Tax. I don't think I'll use the download option anymore to purchase TurboTax. I'm wondering if that is the problem. I never had it when I did a CD version.
This was a suggestion by our awesome Tax Champ @DoninGA and was successful.
See if this will help - Save your tax return. Close the TurboTax program.
Right click on the TurboTax 2021 icon on your computer screen.
Click on Run as Administrator
Start the TurboTax program and continue your tax return. See if the problem has been resolved.
Right click on the TurboTax 2021 icon on your computer screen.
Click on Run as Administrator
Start the TurboTax program and continue your tax return
This is what I did and it fixed the problem. However, the program does seem to hesitate and run a lot slower now. I'm glad someone found a fix!
Work for me as well when running as adminstrator. I'm using desktop Premier version on W10.
I've restarted TurboTax 2022 and run it as administrator and still the white screen popup. Other popups in TurboTax that take me to the website work. I turned off Norton firewall and protection and no change. I can't think of anything else to try.
The "Jump to" feature was not working Friday night in TurboTax Online (Jan. 7). It is working on my TurboTax CD/Download.
Please try again.
@kspies007
Close Turbotax and then right click on the 'Turbotax' icon on your screen. Select 'Run As Administrator' and the problem will be corrected.
I read this on a few other posts here and it DOES WORK!
I did EXACTLY as the poster said.
I closed Turbo Tax. I right clicked on the TT icon on my Mac. There was no Choice to run as Administrator.
So I have the same problem as before.
Please see below:
I am getting a blank page when I click on update 2022 wages.
Have you resolved your issue. I have the same issue running on Mac. Premier was downloaded. W2 portion goes to blank page. I tried manually entering on the Forms but I cannot add anymore W2s. No option also to run as Administrator.
Since the W2 blank page problem persists, I just entered the W2 info manually on the forms. I was able to add an additional W2 using the Forms as well. Still waiting for any kind of resolution. Not sure if other functions are okay down the road. I'll know soon.
I am having the same issue on MacOS11, TT2022 desktop application. See blank screen when trying to input W2s .....
Quitting, restarting does nothing. Application is up to date whenever I click "check for updates"
@Dodjiedc824 when you say " just entered the W2 info manually on the forms" did you have to hand write the numbers on your printed final copy and update all the numbers manually on the rest of the forms too? Or did you mean something else?