When you say you purchased Premier---do you mean the CD/download? Sorry--you cannot get "Live" help from the experts with the CD/download. "Live" is only for online software users.
But post some questions in the user forum or contact customer support.
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax
Yes, I purchased the downloadable version. I don't understand why they would only offer this upgrade to exclusionary versions of their product.