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New Member
posted Jan 28, 2024 8:30:02 AM

Unable to reinstall a downloaded 2022 TurboTax to view an unviewable 2022 tax return file already in computer.

Help!

I am unable to reinstall the downloaded 2022 TurboTax file in order to view my unviewable tax file already in computer and got the notice : “The file '_fdp.01_ws_8643f_sfpdtt_idf_smrof ' cannot be installed because the file cannot be found in cabinet file 'Data 1.cab' . This could indicate a network error, an error reading from CD-ROM, or a problem with this package.” Please help .

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3 Replies
Level 15
Jan 28, 2024 9:20:11 AM

Refer to the step-by-step guidance in the TurboTax Help article Reinstall TurboTax for Windows 8.1/10/11

Hopefully this will help you get it reinstalled.

New Member
Feb 4, 2024 11:19:42 AM

Hi,

I did follow the instruction: Turned off antivirus, disconnected USB external hard drive. However, I still got the problem before : Turbo Tax 2022_ "The file_ 'fdp.01_ws_8643f_sfpdtt_idf_smrof' cannot be installed because the file cannot be found in cabinet file 'Data1.cab' . This could indicate a network error , an error reading from the CD-ROM, or a problem with the package." Then the reinstallation stopped. Help .

Expert Alumni
Feb 7, 2024 7:58:07 AM

Were you able to solve your issue? 

  

If not, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service