Turbotax unable to enter 8938 info

Forum|Forum|5 years ago
March 7, 2021
1 reply
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I got to the 8938 section by doing the search and jump to functions but no matter how many times I entered the info into 8938, the system is just not picking it up and refuse to save what I entered on 8938. Every time I go back to the form, it's blank and it's saying the default that I don't have foreign accounts to report.

When I did the "print" function to review the return, I also don't see 8938 in there.

thanks!

Best answer by linaj20201

In order to assist you, I would like to take a look at your program to see what's going on, if that's okay with you. This is called a diagnostic copy request. To send me a copy, here are the steps you would need to take on your end:

In TurboTax online,

Sign in to your account, select Pick up where you left off
To your left, select Tax Tools, click on the drop-down menu
Select Tools
On the Tools Center screen, select Share my file with Agent ( the very last option)
Follow prompts
You will be given a token number
Please provide me with that token number. ( For security purposes, your personal information will not be revealed)

linaj20201Answer

Level 14

In TurboTax online,

Sign in to your account, select Pick up where you left off
To your left, select Tax Tools, click on the drop-down menu
Select Tools
On the Tools Center screen, select Share my file with Agent ( the very last option)
Follow prompts
You will be given a token number
Please provide me with that token number. ( For security purposes, your personal information will not be revealed)