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Returning Member
posted Apr 7, 2024 9:03:01 PM

TurboTax Premier 2023 crashes when starting a new second tax return

Hi, 
I need technical help. TurboTax keeps crashing when I try to start a new 2nd tax return. (Note: I have not completed the first one yet). I have already tried rebooting my PC and retried doing this a handful of times. 

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3 Replies
Level 15
Apr 7, 2024 9:13:50 PM

Haven't heard of that problem.  Have you updated the program?  Go up to Online-Check for Updates.  Try updating a couple times to get them all.  Also you might need to update your Windows system.  That has been fixing things for people.  

Returning Member
Apr 7, 2024 9:28:06 PM

I have double checked both TurboTax and Windows for updates, but both are up to date. Just tried another reboot. TurboTax was the only app running, but still crashed when I tried to start a 2nd tax return. 

Expert Alumni
Apr 8, 2024 10:44:44 AM

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service