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Level 2
posted Feb 15, 2021 5:29:04 PM

Turbotax Home & Business Mac crashes when closing return

Every time I close a tax form Turbotax quits responding and must force quite the application.

I've experienced this with 3 different tax files (xxx.tax2020)

 

Turbotax Home & Business version 2020.r16.037

Mac OS Catalina 10.15.7

 

Mark

0 2 470
2 Replies
Intuit Alumni
Feb 18, 2021 7:56:46 PM

It looks like you have all the minimum mac requirements. I would suggest trying a update or Remove and reinstall TurboTax for Mac.

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Level 2
Mar 3, 2021 6:09:19 PM

I have found that if I just walk away from it while saving or quiting for about 10-15 minutes it will eventually complete.  If something is going to take that long it should have a progress bar so you don't think it's out to lunch.  Even the Mac process view says that it is not responding.