Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Mar 28, 2021 12:12:52 PM

Turbotax asks me if I wish to 'Upgrade to Premier' or 'Continue with Deluxe'. When I click on 'Continue with Deluxe' Turbotax responds with the spinning wheel forever?

How can I continue with Deluxe without paying extra to upgrade to Premier?

0 3 608
3 Replies
Intuit Alumni
Mar 28, 2021 6:19:04 PM

Please clear the cookies and cache on your web browser, and then log back into Turbo Tax and try again. 

 

If you are still encountering the same issue, please click here to contact customer support. 

New Member
Mar 31, 2021 6:14:17 AM

I am using the desktop/downloaded version of TuroTax and has nothing to do with a web browser.  This suggestion of clearing the cache on my web browser was not helpful.

Intuit Alumni
Apr 1, 2021 10:13:46 AM

Have you checked to ensure there aren't any updates that need to be installed? If you are still facing this issue, please reach out to our live representatives for assistance: Contact TurboTax