TurboTax 2024 fails installation. Want Visual C++, but that is an incompatible file!

The Visual C++ Redistributable installs Microsoft C and C++ (MSVC) runtime libraries. Many applications built using Microsoft C and C++ tools require these libraries. If your app uses those libraries, a Microsoft Visual C++ Redistributable package must be installed on the target system before you install your app. 

Try the download for X64 linked in this Microsoft Visual C and C++ article. 

You propose that I download Visual 2022 C++.  That doesn't work.  That is the exact program that I have been trying to download and is incompatible.  If I could download it, I could install TurboTax 2024.

did you ever get a response from turbotax?  Im getting an install error related to C++ also.  I have installed at least 4 years of this program and never had an issue.  I see the C++ file but get an unavailable on this network resource then says it cant find it.  I should have just bought the disc

I have not gotten a response from the TurboTax community that is helpful.  I talked with TurboTax twice, but they said that they could not resolve the issue.  Told me to call the Geek Squad.  My computer says that Visual C++ is an incompatible file.  I am hoping that enough of us will complain that TurboTax will resolve the issue.  I do know of another person that has this issue besides you & I.

Here's more things to try in Troubleshooting TurboTax Desktop Issues.

Here's what worked for another user with Windows 10:

1. Type "environment" in the windows search bar. 
2. This will bring up "Edit the System Environment Variables" as a match. 
3. Clicking on it takes you to the "Advanced" tab of a dialog box titled "System Properties." 
4. Near the bottom of the dialog box, click on the pushbutton labeled "Environment Variables...". 
5. This brings up a separate dialog box that shows the current values for user environment variables at the top and system variables at the bottom. In the list of user environment variables, you should see both TEMP and TMP, and their current values. 
6. Click on each, then click on the "Edit..." pushbutton. 
7. This brings up another dialog box in which you can change the "Variable value" to "C:\Temp" (be sure to change the variable value, not the variable name). 
8. This folder must, of course, exist for this step to work properly. 
9. OK out of all the dialog boxes and retry the install.     
10. Environment variable changes take effect immediately, so if this is the only change you make, it's not necessary to reboot.     

This discussion on Installing TurboTax may also be helpful.

@prbill 

@gs char 

Thanks for your help.  I did what you suggested & now it tells me that there is an error in reading the installation file.  I tried it 3 times and got the same error.   Can you help with that,

So after completing the steps that you suggested, I got the message that it could not read the installation file (error).  I restarted & again get the message that Visual C++ has an error in installing.  I am beginning to believe that I must get a new computer with windows 11 on it or buy a program other than TurboTax.

This solution does not work. Whether you go to microsoft via turbotax install or go directly to microsoft you get a message "the feature you are trying to use is on a network resource that is unavailable."

So, I have determined after hours & hours on the line with TurboTax Help desk & Community suggestions that the only way to fix this this problem is to buy a new computer with Windows 11 on it!  That is what I have done and have no issues.  My 2024 taxes are now almost complete.

@prbill 

I was wondering if your previous system was a 32-bit computer.

I think TX desktop now requires a 64-bit CPU system.....and that could be the issue for other folks too.

Try uninstalling/reinstalling.  I installed TurboTax 2024 for Windows Desktop myself on my laptop last night, with Windows 10.

A screen popped up asking if I want to install Visual C++.  I said Yes, and then the rest of the install went smoothly.

@psout 

Mine was 64 bit.  As stated earlier, I bought a new computer with Windows 11 & that fixed the issue.  Would have to do that by October anyway.

The lack of the redistributable caused my TT 2024 installation to fail, and the Intuit support person was totally useless and rude to me about what I saw and he could not accept and would not believe. The install did not try to load the VC++, nor did it warn me. It acted as if the installation was done, but when I tried to open TT, it immediately crashed. My manual install of VC++ resolved the issue.

Barney:

There is no good solution.  TurboTax support doesn't know what to do.  I have to have a new computer in October because Windows 10 will no longer be supported.  So, I bought one now with Windows 11 on it.  I now have loaded TurboTax & my taxes are complete.  That is the best solution, unfortunately there is the cost of a new computer.  As I said, we face that in October anyway.

Good luck!

Bill

None of  your "solutions" work. Your program is broken and you need to fix it.

I have Windows 11 fully updated. It still doesn't work.

Spent another $10 and got the hard disc shipped to me.  Used that to install on my pc and same error.  Installed it into my MS Surface Pro and no issues.  Not sure what intuit did differently but my PC has at least 4 or 5 years of turbotax installed with no errors until this year.

Working with support from Turbo Tax I was able to resolve the Visual C++ problem.

After numerous failures here is what worked for me:

STEP 1 - go to control panel, programs an uninstall all the visual C++ programs. I had 4. Note that it looks like they are uninstalled but one is not completely uninstalled.

STEP 2 - download on of Microsofts Troubleshooters. Here is the link:

Link to Microsoft

click UNINSTALL. I had to do it twice.

STEP 3 - access Microsoft site to install the latest visual C++. here is the link:

https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

page down, install 86 first then 64.

After that TT installed OK

I would be very careful about uninstalling previous versions of Visual Basic.  I was advised against this by TurboTax.  Your system might be using one of those prior versions & not ger updated with Visual C++.

I went ahead and bought a new laptop thinking that was the problem, but still unable to get past the Visual C++ issue.  Spent three hours on a call with an Intuit technician -- nice guy but he was stumped.  No refund for software purchase from Amazon,  think Intuit should offer refunds!!

I bought a new laptop with Windows 11 and still unable to get past the Visual C++ issue.   Spent three hours on the phone with an Intuit technician -- nice guy but he was stumped.  No refund from Amazon purchase of the software.  I urge Intuit to offer refunds if unable to get to a solution.

I installed TurboTax Desktop successfully on a Windows 10 laptop.  The install window asked if i wanted to install Visual C++ and I said Yes.  Don't know if my computer (new to me) didn't have it, but the post above seems to suggest if your does, you may need to uninstall-reinstall.

Are you running in Administrator mode?  Disabled anti-virus software? 

As far as issues with Win 11, here's some info that may help on How to Switch Out of 'S' Mode for Windows 11.  Also, here's the link to Download for Visual C and C++.

Here's more on Troubleshooting TurboTax Desktop Issues.

@Stet 

I was running in Windows 10.  I tried the trouble shooter & Intuit Help desk tried to make changes in Admin status.  I had disabled Virus software.  Nothing seemed to work.  My brother has Windows 10 on his computer.  He got the error, but was able to download Visual C++, after he got the error.  Mine simply said incompatible program.

The troubleshooter can't uninstall my C++ programs so I'm not sure what to try next....