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New Member
posted Nov 25, 2019 9:34:59 AM

TurboTax 2019 has not arrived

On Nov 14, I received email stating that Turbo Tax 2019 was on its way.  Today is Nov 25.  I still have not received the CD. 

0 7 1193
7 Replies
Level 15
Nov 25, 2019 10:09:29 AM

Personally, I would give it until the end of this week (circa 11/30) before contacting Support (link below).

 

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

New Member
Dec 5, 2019 4:20:51 PM

We also have not received our order. According to the TurboTax Advantage site, the order should have arrived by November 27th.

Level 15
Dec 5, 2019 4:48:46 PM

Did your credit card get charged for it?

Returning Member
Dec 25, 2019 7:57:41 AM

I was billed for Turbo Tax 2019 on November 15 but I have not received my software disk to download product on my computer.

Level 15
Dec 25, 2019 8:08:04 AM

@wlyons75239 wrote:

I was billed for Turbo Tax 2019 on November 15 but I have not received my software disk to download product on my computer.

If you are an Advantage subscriber, see this TurboTax support FAQ for your order - https://ttlc.intuit.com/community/choosing-a-product/help/when-can-i-expect-to-receive-my-turbotax-advantage-order/01/25985

For questions about your order use the toll free phone number for Advantage subscribers shown after you sign onto your Advantage account.

 

Otherwise, contact TurboTax support for assistance with your order.

Support is open from 5am to 5pm Pacific time, Monday thru Friday (closed Christmas Day)

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

New Member
Dec 27, 2019 9:24:04 AM

My credit card was updated AND charged.

Level 15
Dec 27, 2019 9:33:00 AM

@JohnSteddick wrote:

My credit card was updated AND charged.

If you are an Advantage subscriber, see this TurboTax support FAQ for your order - https://ttlc.intuit.com/community/choosing-a-product/help/when-can-i-expect-to-receive-my-turbotax-a...

For questions about your order use the toll free phone number for Advantage subscribers shown after you sign onto your Advantage account.

 

Otherwise, contact TurboTax support for assistance with your order.

Support is open from 5am to 5pm Pacific time, Monday thru Friday (closed Christmas Day)

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax