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New Member
posted Feb 2, 2024 12:49:31 PM

turbo tax update for windows sits idle at 5 min remaining

since installing TT 2023 for desktop I have not been able to update the software,  I have my taxes completed but it will not let me continue and submit to IRS  until I do an update.  The updater when clicked on is just idlewith 5 min remaining..  No progress ever.  Ive used this same computer for the last 4 tax returns and no problem.  I do not use any virus software  Any suggestions?

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Expert Alumni
Feb 5, 2024 7:20:24 AM

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service