Seen a few issues in this forum, not many.
Installed a 2024 TurboTax Premier edition on a Windows 10 Dell PC and the same download on a Windows 11 HP laptop with no issues.
We have seen some users who are having issues with the download, but nothing here that rises to the level of "avalanche"---so not sure where that idea is coming from. There will be plenty of updates to the software over the next several weeks.
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Friday
The main issue I have seen with the very earliest of releases (Nov & maybe early Dec)....was that their computer did not contain the correct copy of Window "Visual C++" installed on it before installing TTX. I got the latest installation version of TTX Premier, directly as a TTX purchase on Friday, 3 January. When I installed that on both my laptop and desktop computers (Windows 11), it also initiated an install of Visual C++ before installing my TTX Premier.
SO the software staff appear to have backtracked and written that software check into the most recent versions of the Desktop installation files.
I don't know if both the X86 and X64 versions are both required or not, but in checking my installed app thru my "Settings" selection, I already had the Microsoft Visual C++ X86 version installed on my computer, but the X64 version was the one that TTX initiated during the installation process for the TurboTax 2024 software.
I would agree not an avalanche of issues but those of us who have used the product for years are seeing more issues and slower updates that what we have seen in the past. I would also say that usually in early January the updates are at least once a week and in the last week not even one. So maybe we are just having a slower start this year which is fine. Still laughing though that K-1 is not available till the end of the month.
There are issues:
1) Nearly 75% of my data input screens are blank when I click to enter information. Example, when I click the update button for 1099-INT the system goes to a blank page. I can view the actual forms but there is no program window to input any data to populate the forms.
2) I can't import information from Quicken despite the fact I am using the current versions of both TTX and Quicken.
3) The financial institutions search function is missing many banks. I realize some financial institutions may not have their 1099s available yet, but some do. When I used the Online version in past years I could search for and select my bank and if the information wasn't available yet the system would tell me when to check back. I can't even get to that point now though as the search field seems to be incomplete. Example, the USAA logo is on the download tab so presumably it's an institution that supports TTX downloads but it isn't available in the search list.
4) The Desktop link for "Help Desk" brings up a bad request and I have to click another link to redirect to the correct page.
I am downloading TTX directly from the Intuit website rather than a third party.
I've had two help desk techs simultaneously working with me for an hour to try and solve these issues w/o success. The only thing that has worked is to completely uninstall TTX and then reinstall it. That fixes several of the problems for about a day and then the issues return.
Running as an administrator as SteamTrain suggests seems to correct at least some of the issues and will see if it corrects others.
On a related note, is there some way to manually import 1099s and other documents into Desktop like there is for the Online version? The only options I can find are either download directly from the financial institution or type it all in myself. The Online version also had an option to upload a digital copy from my computer. Curious if this feature is available for Desktop and if not, why not?
I find this interesting; I have used the desktop app all the years I have used Turbo Tax. I think I tried something else for one year and then went back to Turbo Tax and never looked back. Worked no matter what type of work I was doing. This year is a bit off but overall, most of my entries are done and for the sections that are still in process I won't have the data for a few weeks after the date they posted. At no time would I ever say that the desktop app was not worth using.
@spartyrlb You are trying to import from banks and financial institutions too soon. Even if they have the data visible on their websites, it is usually about mid-February before they have it formatted for import into tax software. So you either key it in by hand or wait a few weeks to be able to import it.
The blank page issue is one that occasionally hits certain folks computers with the Desktop/download software.
1) If on a MAC...I have no solution...the MACs usually have more problems than Windows systems.
2) IF on a Windows computer, and you encounter a blank window, save what you've entered....then shut down TTX. Then, when you start up TTX, try rt-clicking on the TTX icon, and selecting "Run as Administrator" from the pop-up menu.
Thank you for the information, but you are missing the point of my post and my problem with the import/downloads. This all started because @sk27 posted about an "avalanche of reports about Software glitches and malfunctions." Rather than inquire about what those issues are, users instead responded there wasn't an avalanche or really even an issue. That's not helpful.
Sk27 presumably had issues so why blow him/her off. Since folks were quick to belittle his/her post I gave examples of my numerous problems with the program. Nearly 75% of data entry screens weren't available which is significant. My download issue is another example. TTX Desktop also won't let me import data from Quicken despite the fact I am using the most up to date versions of both programs.
That said, I can see why folks are quick to defend TTX after reading my post instead of talking about the problems. My post definitely comes across as a rant vs. a civil posting of issues. Now that I've had some time to calm down I can appreciate how my post is ranting and will amend it.
One glitch is that for 2024 IRA distributions from Contributory IRAs, if Federal and State Income tax is withheld (and reported in the correct boxes 4 and 14 on the 1099-R) TurboTax does not include those amount in 2024 taxes paid.
@Anonymous wrote:
One glitch is that for 2024 IRA distributions from Contributory IRAs, if Federal and State Income tax is withheld (and reported in the correct boxes 4 and 14 on the 1099-R) TurboTax does not include those amount in 2024 taxes paid.
It does when I entered by form 1099-R. Federal on Form 1040 Line 25b. State in the correct location on the state tax form.
It appears that Intuit is NOT addressing the profound discontent of so many [previously] loyal customers.
Recently installed TurboTax Home and Business 2024 on my iMac which runs Os 15.2.
Having problem entering my property tax for my own home. Contacted customer support and they connect to my computer remotely and they couldn't find out why.
Is anyone else encounter the same problem? I have uninstalled and re-installed the software, but the problem persist. Thanks.
"customer support .. connect to my computer remotely and they couldn't find out why."
This should be sufficient. You shouldn't have to ask others for support.
Your issue should be on a trouble tickent and your email on a list to be notified when the bug is fixed.
Just a heads up.
I realized why all my boxes were blank.
Dont forget that Intuit owns Quickooks and Turbotax
I was attempting to do my TAXES and logged in with my side business email (the one I use Quickbooks with).
This obviously did not show any prior taxes, info or anything.
When I logged out and relogged in under my TAXES account everything was fine.
If you have a side business, LLC/partnership/Corp, and use desktop or online Quickbooks, make sure you log into Turbotax under the account you file taxes with every year 😁
I have used the download version of Turbotax to file my taxes all the way back to when the programmer actually answered help calls. (He said it helped him to identify improvements.)
But this year is a total disaster. More programming than software. TT near-demands that I allow it to pull in data from my financial accounts. I totally hate that. I want to track exactly what goes into my return, not poke a key, let TT do whatever, and hope it all works out. TT has narrowed its potential customer base by their arrogance. I'm disgusted.
@Bikeflyer I have been a TurboTax user for at least 30 years, from diskette to CD to Download. As the tax code becomes more onerous the tax preparation software becomes more complex, regardless of who provides the service.
As far as intrusions, in no way have I ever used the features available to import from brokerages, payroll processors or other financial institutions. It is easier and usually more accurate to key in the data from the tax forms. So all of my tax data is local on my HD or USB drive, nothing online.
Needless to say there are other tax preparation software vendors available, but TurboTax has not failed me in all the years of usage.
The 2024 software is horrible! I am trying to enter investment info from my 1099-INT forms manually and it forces me to try and download. When I connect to an institution it shows a couple of INT forms but not all of them from the same institution. After every entry it forces me to go back to the investment type selection screen. Trying to add new INT forms is a nightmare. I will be moving to another software next year. If I had known these types of changes were made I would have migrated this year. Great way to screw up a very good software!
DonninGA:
Thanks for your response. I too have been satisfied with TT for many years. This year it has changed. I can not find a way to type in information from forms 1099. TT attempts to bully me into allowing it to "pull in" that information directly from my financial instutions. That puts too much of my personal information into TT's hands and complicates my control over the entered data.
I've tried the TT help. It is a very tightly controlled process. They seem to take control of my computer, which from a security perspective terrifies me.
I'll probably fill out government forms manually this year. Ugh!
I wonder at what level of management the decision to block personal entry of data was made.
I think the software was released without aqequate testing. I tried clicking on help and got an error. The forms use drop down boxes that don't work correctly. I think as more people start to use it there will be more reports of issues. The management that approved these design changes should be questioned as to their qualifications. How can you have any confidence in the software when it is so buggy? If I need to do the calculations manually I don't need TT.
@Bikeflyer When using the desktop editions you are not required to use import.
This is an example of entering interest income manually from a Form 1099-INT -
Click on Federal Taxes (Personal using Home & Business)
Click on Wages and Income (Personal Income using Home & Business)
Click on I'll choose what I work on
Under Interest and Dividends
On Interest on 1099-INT, click on the start or update button
On the screen Did you have investment income in 2024? Click on Yes
On the screen Let's import your tax info, click on Enter a different way
On the screen OK, let's start with one investment type, click on Interest and Continue
On the screen How would you like to upload your 1099-INT? Click on Type it in myself
In all the income sections which require a Form 1099 and there is an import option, you can get past importing by using the Enter a different way