Please make certain that you entered your phone number in your return as it is required. If you have entered your phone number then please see the information below.
Please see the following TurboTax FAQ for help trouble-shooting your e-filing issues:
https://ttlc.intuit.com/replies/3300688
Note: You can also save and sign out of your return, then clear your cookies and your cache on your computer, then close your browser and reopen. When you log back in to your TurboTax Online account you should not have any further issue with your return.
Im having the exact same problem and Im at the last step of trying to E-file. "Great Job So far" Screen keeps reappearing after going through the process, please help.
Please try refreshing your browser and clearing out your cookies. If that does not work, try clearing out your browser's cache. You may also want to try a different browser.
Please see below for information on how to delete your cookies.
https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978
Please see below for information on how to delete your cache.
https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135
If you would like to contact customer support for additional assistance please see below.
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
It's doing the same thing to me as well. Except it won't let me get passed step one, the whole using the refund to pay fees and dues. I get to the end and it says your good, but it just sends me back to the beginning to redo step one every time.
You may need to clear your cache and cookies. Make sure your return is saved in your TurboTax account and then sign out. Clear the cache and delete the cookies on your computer, open a new browser, sign back into your account and try entering your information again. You may also want to change browsers, for example, if you are using Chrome, try switching to Firefox.
Can you please provide specific details of the issue you're experiencing with the app so that we can better assist you?
Same with me with the app. I am trying to sign and file and it keeps bringing me back to the page where I select “sign and file”.
First, please try refreshing your screen, next try clearing your browser's cache. Then log out and log back into TurboTax. You can also try using a different browser.
This link will show you how to delete your cookies.
This link will help you clear your cache.
How to clear your cache - Community
If none of the other steps work, please don't hesitate to contact TurboTax support for more assistance.
What is the TurboTax phone number? - Intuit
Same for me. Cleared cache, switched browsers and everything. Will not go past step one. Please fix this
If the suggestions posted in this thread have not worked for you, please reach out to TurboTax Customer Support for assistance.
I am having the same issue when I come to the sign and file page. Does anyone know what to do? I've cleared cache cookies and switched to a different device
In addition to what you have already tried, you may also try using a different browser; if the issue persists, as MichelleLO mentioned above, please contact Turbo Tax via phone - the number is listed here: Turbo Tax Phone Number @User for 8yrs .
No, this is still an ongoing problem as of Monday January 24th. Has anyone fixed this? My return was rejected, and from what I’ve read I have 5 days to fix and file or I have to start over and potentially file by mail. Turbo customer service was absolutely no help whatsoever. I click sign and file, it asks how I want to file I click continue, it brings me back to sign and file page with the first two options already complete. Is it possible I can file elsewhere since nobody wants to fix this???
Are you still having the same trouble or did they actually resolve it?
I have tried all of this and spoken to two people at turbotax and no one can help. They have both said "I have no idea what is going on"
One rep told me she was putting through something to technical support, and that there was some sort of updates they were aware started today, but that doesn’t explain prior days as shown on this thread. I’m about to cancel altogether and go elsewhere
I've spoken ro 4 reps none of them know what's going on all claim im the 1st ro mention it so I see its bs really. After 8yrs I've never had this issue and I'm almost certain it's because the combined their site with credit karma and there's a glitch somewhere now so at this point I'm heading out elsewhere
It must have something to do with the refund advanced. If i change it to direct deposit it will move on past the page. When I went back and tried to do the refund advanced it does the same thing again.
Exactly its definitely the credit karma company but when u call they claim no one else is complaining so it's my browser or inter connection...whatever they say
I cut credit karma right out for this…I can deal without the refund advance. 21 days isn’t terribly long, I went and switched to regular direct deposit and refiled seamlessly. Seems they just don’t want my business, that’s fine!
It’s not a technical issue. You all need to contact Credit Karma and resolve the issue because it’s not fair to not be able to re apply for the loan if you get a rejection message, because a lot of times it’s rejected due to minor things. Stop giving out tech support and contact the partner you did the refunds for. PERIOD!
Same with me. I’ve called customer service 3 times and they were no help at all. I hope someone can fix this.