The previous responses did not work. I want to select DIY and TT only lets me choose Live. I hit See Other TT products but am not allowed to select anything.
I tried to change Live to DIY prior to paying but was not allowed to. I have not used the Live function. I deleted my return and am trying to start over, but am not allowed to select DIY.
02345
2 Replies
JotikaT2
Employee Tax Expert
Jul 22, 2025 4:54:10 PM
Please see how do I remove TurboTax Live for directions to remove this service. Please note, you will only be able to downgrade if you haven't paid yet. If you are still having issues, you can also contact us.
VolvoGirl
Level 15
Jul 22, 2025 5:03:49 PM
Or if it doesn't let you clear and you haven't paid and filed you could just start a new account.Online is only good for 1 return per account.But you can use the same email address for 5 accounts.
You can start another return in TurboTax Online by: