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Returning Member
posted Mar 29, 2022 9:05:58 AM

The Intuit Electronic Filing System is having difficulty recognizing the data - Turbotax Business CD

I'm trying to e-file my business taxes. Here is what I've done so far. 

 

Steps I've already tried. 

Updated software (saw that this helped others)

Only e-file for federal (saw this helped someone but not for me)

Checked all errors

I'm currently using the CD on Windows. 

 

The error message reads: "The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending. Make sure your TurbotTax program is up-to-date: Go to the Online Menu and select Check for Updates. If you still can't transmit your return, go to www.support.turbotax.com for a solution or workaround. In some cases, you may need to file this return by mail. - null"

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4 Replies
Intuit Alumni
Mar 30, 2022 7:50:22 AM

Please reach out to TurboTax Customer Support as your issue would be best resolved with one-on-one support.

What is the TurboTax phone number?

Returning Member
Mar 30, 2022 3:04:41 PM

Spoke to someone in support today. I was escalated twice. The last representative was very kind and helpful but we were still not able to identify the issue. I was on the phone for 45minutes before I had to leave. 

 

Other things we tried:

- Changing the address

- Checked all forms were approved by IRS

- Checked phone number was US based. 

 

None worked. Still looking for a solution

Returning Member
Jan 31, 2023 3:50:57 PM

Did you ever find a solution for this last year? I’m experiencing the same error this year. Thank you.

Intuit Alumni
Feb 1, 2023 1:03:55 PM

Please try the above suggestions for this message: 

- Changing the address: You can update your information by following this Help Article's instructions.  

- Check that all forms were approved by IRS: Please see the Help Article here to look up your specific state or federal forms.   

- Check that your phone number is US-based: You can update your information by following this Help Article's instructions.  

 

If you are using the Download/Desktop version, you will need to make sure you have updated your software.  To manually update for Windows, please see the Help Article here.  For Mac, please see this Help Article.  

 

If none of the above steps worked for you, please reach out to us directly using the Help Article here.  This ensures you will get to the correct department as quickly as possible.   

 

[edited 2/1/23 3:05 PM CST]