☰
✕
Sign In

Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Jan 26, 2021 11:31:29 AM

The activation screen on TurboTax Deluxe does not open up. Just shows a blue dot. How do I activate this product?

This is the Windows product.  I've reinstalled from CD twice and even tried downloading the product from Turbo Tax.  I still can't activate it.

0 2 2967
2 Replies
Level 15
Jan 26, 2021 11:42:00 AM

It may be related to a screen resolution or scaling problem.

In your Windows settings do you have scaling set to a higher value than the normal 100%?

 

Read through the following thread and see the various recommendations there:

https://ttlc.intuit.com/community/taxes/discussion/blank-activation-screen/00/1754686

 

If not a scaling problem, then try a screen resolution of 800x600.

 

Level 1
Jan 28, 2021 1:36:41 PM

Scaling worked for me also.  My standard scaling is 125% because the characters are very small otherwise.  I set the scaling to 100%, closed TurboTax, started it again and everything was perfect.