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New Member
posted Jun 1, 2019 1:35:34 PM

Tax Year Prior to 2020: My 6-digit verification code has not come through. It has been more than 10 min. Is there a glitch in the system?

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4 Replies
Intuit Alumni
Jun 1, 2019 1:35:36 PM

Can you please try the following

  • Try searching for an email from do_not_reply@intuit.com or support@intuit.com
  • Check your Junk and/or Spam folders.
    Hint for Gmail: Gmail hides their Spam folder under the More drop-down.
  • Add TurboTax to their Contacts List. The email you should use is: do_not_reply@intuit.com
  • If you are still unable to get the email and/or are having trouble signing into your account, please submit an Account Recovery Request. 
    https://ttlc.intuit.com/questions/1899319-account-recovery-request-for-your-turbotax-account

New Member
Mar 31, 2020 4:55:48 PM

My verification code is not coming through into my email. I received the email stating that my purchase has been confirmed, but my code is not coming through. 

Expert Alumni
Mar 31, 2020 5:05:02 PM

If you haven't received it try to resend the code again and check your spam folder.

New Member
Mar 31, 2020 7:49:33 PM

This is still not working. I've gone through every email folder in my email and ensured that the email address was correct. I've tried resending it 7 times and it's not going through. I've even tried searching for the "intuit" address and come up with past emails and my confirmation email.