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New Member
posted Feb 8, 2020 9:06:05 AM

State Download

I cannot start Oregon STate.  It keeps looping to say it needs to download and update. Then it says its done. Then I hit the start and it says it needs to download the state. over and over.

0 4 2290
4 Replies
Level 15
Feb 8, 2020 10:49:54 AM

Possibles  First try:

 

1)  Shut down TTX

 

2) Reboot your computer entirely.

 

3) Download and install the special "Manual Update"  (windows only, takes 5-10 min)

https://ttlc.intuit.com/community/updating/help/manually-update-turbotax-for-windows-software-basic-deluxe-premier-home-business/00/26041

 

4)Restart TTX, open your tax file, and try the OR steps again..

 

Level 15
Feb 8, 2020 10:50:50 AM

Second try:

 

So...Save your tax file and Exit TurboTax....then:

 1)  right click TurboTax 2019 icon

2)  Select  … Properties

3)  Select the  Compatibility tab

4) In the "Settings" box … check the box to "Run this program as an administrator"

5) Apply...OK...then restart the program and try again

_________________

This has fixed the problem for a number of users now.

__________________________________

Still won't work......then Customer Support on the phone

 

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Returning Member
Feb 26, 2020 8:08:04 AM

I got a Primier Tax 2109, but i cannot download State of California to complete my income tax.  It kept saying the system will be automatically update, but no luck at all.  Any clues.

Level 15
Feb 26, 2020 1:29:50 PM

@stevedang2003 

 

If you are using a Windows computer...here's a new fix file issued yesterday:

 

https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-date-after-updating-but-won-t-allow-you-to-install-your-state/01/1127787