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New Member
posted Apr 6, 2025 10:20:06 AM

Selected a wrong Tax Service product

Good morning,

 

I just realized that I accidently selected Tax Services with Live assistant instead of Online Self Service.  

 

Could you please adjust my billing and refund me the difference?

 

Thank you for your help.

 

Annie 

0 2 562
2 Replies
Level 15
Apr 6, 2025 10:23:55 AM

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue


See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

Expert Alumni
Apr 6, 2025 10:24:25 AM

if you started in TurboTax Live, you can clear your return and start over as long as you haven’t paid yet. After clearing your return, you can select the TurboTax product that best suits your needs.

 

You can remove TurboTax LIVE Help as follows How do I remove TurboTax Live?

 

You could also try calling TurboTax Customer service: Turbo Tax Customer Service

 

If you have additional information or questions regarding this, please return to Community and we would be glad to help. Please provide some additional details about your issue and what TurboTax version you are using.