Screen goes blank when entering income

[AL1116]

Not able to enter income because the screen goes blank. I am using the Turbo Tax CD. I have tried to contact Turbo Tax but cannot get through to customer service.  Numerous calls, only recordings. Has anyone else had this issue? If so, how did you solve it? Would appreciate any help. Thanks

[DoninGA]

Are you using the TurboTax desktop editions for Windows or for a Mac?

[AL1116]

Windows

[DoninGA]

Try this procedure -

Save your tax return and close the TurboTax program

Right click on the TurboTax icon

Click on Properties

Click on the Compatibility tab

Check the box Run this program as an administrator

Click on Apply and OK

Start the TurboTax program again and see if the problem persists.

[Quiltcorner]

Yes