Redoing TT 2021. Mandatory update, Now Autoupdate wants a password I think it installed and I do not have. Am blocked from opening a program on my computer? What to do?

I just wanted to access my old return but it seems that I was forced to load the update and it has created a barrier password that was not there before!!!!

2523

Level 15

May 3, 2025 3:19:58 PM

Is your 2021 data file password-protected? Have you been using a Mac for your 2021 program?

Level 15

May 3, 2025 3:20:52 PM

Does it want the 16 digit License Code to activate the program? Or does your tax return have a password on it? Are you on a Mac?

New Member

May 6, 2025 9:01:00 AM

"the 16 digit License Code" Where is this? Until this year I used hard copies - disks.

Employee Tax Expert

May 6, 2025 2:16:38 PM

Please see how do I find my license code for TurboTax Desktop for guidance. If that does not assist, you can also use this link to contact us.

@apophasisx

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Redoing TT 2021. Mandatory update, Now Autoupdate wants a password I think it installed and I do not have. Am blocked from opening a program on my computer? What to do?