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Level 1
posted Mar 21, 2021 10:24:38 PM

On mac, efiling NY returns an error. Your Transmission Didn't Go Through

I have two custom pdfs attached to NY return. Could it be related?

By the way, I had used Windows version for several years and it worked fine with attachment.

 

0 2 384
1 Best answer
Level 1
Mar 22, 2021 3:05:05 PM

For anyone suffering from the similar, here is how I resolved:

 

The root cause was the size of pdf. I was trying to attach one 21MB pdf. Splitting it into two 11MB pdfs didn't work either.

 

I went online, used adobe pdf compressor, and reduced the size to 2.8MB. Transmission succeeded.

 

The error message from turbotax - 'cancelled' or 'unexpected transmission problems' - is surely cryptic.  I've wasted a few hours due to sub-par quality of the product.

2 Replies
Intuit Alumni
Mar 22, 2021 11:00:08 AM

Please review the following FAQ: Issues Transmitting Returns.

Level 1
Mar 22, 2021 3:05:05 PM

For anyone suffering from the similar, here is how I resolved:

 

The root cause was the size of pdf. I was trying to attach one 21MB pdf. Splitting it into two 11MB pdfs didn't work either.

 

I went online, used adobe pdf compressor, and reduced the size to 2.8MB. Transmission succeeded.

 

The error message from turbotax - 'cancelled' or 'unexpected transmission problems' - is surely cryptic.  I've wasted a few hours due to sub-par quality of the product.