Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
Returning Member
posted Mar 30, 2021 12:39:49 PM

Not able to re-download my state software on new computer

Hello,

 

The computer I was filing my taxes on suddenly died. I was able to re-import the 2020 file onto a new computer, but I am unable to download one of the two states need to continue work.

 

I have the order confirmation email from turbotax but when I click on the "view downloads" link I do not see it under my account.

 

Any assistance to get that download back onto my account would be greatly appreciated.

0 2 243
2 Replies
Level 1
Feb 14, 2022 8:33:51 AM

I have the same problem now.  Is there any solution. I can't reach anyone on the phone

 

Intuit Alumni
Feb 14, 2022 8:47:12 AM

You will need to contact customer service directly for assistance with your account. Please see the following information here for more details.